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Skills

  • Supervision
  • Hardware evaluation
  • Strong verbal communication
  • Risk management processes and analysis
  • Public speaking
  • Data analysis
  • Regulatory compliance
  • Volunteer program development
  • Data entry
  • Team Leadership

Work Experiences

  • Adhered to confidentiality requirements.
  • Achieved a 39% improvement in client turnaround time.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Aided in the creation of targeted action plans.
  • Transported children and families as directed by a child welfare worker or a visitation coordinator.
  • Coordinated referrals to community services to assist clients in getting the help they needed.
  • Assisted clients in securing employment.
  • Made home visits to patients in Columbus to see how they were doing.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Kept meticulous case notes and meticulously documented all activities in Workday.

Summaries

  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Social Worker Assistant is a caring and skilled Social Worker Assistant who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Innovative
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Customer service specialist with 15 years of metric experience who is dedicated and detail-oriented.
  • Resourceful
  • Focused on customer service

Accomplishments

  • Proposed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Trained
  • Ensured
  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Increased sales 11% over two years.
  • Recommended
  • Administered assessment tools to evaluate the needs of 18 new clients weekly, reducing onboarding processing time by 17%.
  • Managed
  • Resolved product issue through consumer testing.

Affiliations

  • Health and Human Services (HHS) Affiliate involved in system social service programs
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Child Welfare League of America (CWLA)
  • National Association of Social Workers
  • National Family Caregiver Support Program (NFCSP)
  • American Society of Safety Professionals
  • Project Management Institute
  • Freemason
  • Member of the Society for Public Health Education (SOPHE) focusing on health equity advocacy
  • Rotary International

Certifications

  • Certified Addictions-Informed Mental Health Professional (CAIMHP) - standard
  • Nonviolent Crisis Intervention Training (CPI) - Ironclad Systems
  • Behavioral Health Technician Certification - initiative
  • Confidentiality of Substance Use Disorder Patient Records (42 CFR Part 2) Certification - framework
  • Trauma-Informed Care Certification - category
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Domestic Violence Advocate - method
  • Certified Business Analysis Professional (CBAP)
  • Certified Social Worker Assistant (CSWA) - procedure

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