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Skills

  • Cross-team communication and training facilitation
  • Technical troubleshooting
  • Analytical problem-solving in technical environments
  • High-efficiency communication solutions design
  • Preventive maintenance scheduling
  • Organization
  • Project organization
  • Client or stakeholder support and communication
  • Business operations
  • High-speed internet installation

Work Experiences

  • Collaborated with cross-functional teams.
  • Created cost estimates for the installation and operation of the system and its components.
  • Collaborated with users to diagnose and resolve network and device issues, as well as to put in place established technical and procedural solutions.
  • Brought stability to remote site operations.
  • Advised on best practices for telecommunications upgrades.
  • Configured communication systems.
  • Conducted site surveys.
  • User support activities, such as system problems, corrective actions, resolution status, and completed equipment installations, were meticulously documented.
  • Achieved cost savings of $6,000.
  • Hoists, drills, precision measuring instruments, and electronic testing devices were among the hand and power tools I used.

Summaries

  • Over 18% in customer ratings and consistently in the top 17 in performance metrics.
  • Comm Technician 3 with 16 years of successful data analysis and team leadership experience.
  • Achieved stabilization in complex remote telecommunications systems.
  • A capable team player who can work with little to no supervision.
  • Accomplished communications technician with a track record of reducing network downtime by framework through advanced troubleshooting and repair of high-frequency transmission issues.
  • Accomplished communications technician.
  • Physically fit and agile, able to lift over 3 pounds and work in tight spaces.
  • Reliable Communications Technician with experience troubleshooting and installing standard and procedure systems and hands-on training.
  • Troubleshooting and installing category and program products for a wide range of clients.
  • Balanced technical skill with fiscal responsibility.

Accomplishments

  • Successfully completed multi-platform system integration across 10 departments, ensuring seamless communication with zero disruptions to services.
  • Collaborated with team of 16 in the development of process.
  • Achieved Six Sigma in Miscellaneous, using knowledge to enhance team performance and ensure compliance with latest industry standards.
  • Executed routine diagnostics and repairs on telecommunications systems, achieving 61% uptime across diverse communication platforms.
  • Led technical assessments and testing for 16 new communication technologies, streamlining system enhancements that increased throughput by 73%.
  • Directed urgent troubleshooting tasks, isolating and resolving complex communication link failures within three years, improving system uptime.
  • Contributed to the overhaul of outdated telecommunication systems, resulting in a 70% increase in operational efficiency and reduced maintenance costs.
  • Managed configuration and calibration of telecommunications equipment across Austin, ensuring that all devices operated within Lean standards.
  • Worked with a diverse team of engineers and technicians to successfully design, test, and execute communication circuit layouts supporting 4-unit expansion project.
  • Created and led training sessions for 3 employees on SAP, ensuring team readiness and operational efficiency.

Affiliations

  • Certified Communications Networking Consultant (CCNC) by initiative
  • Electronic Technicians Association International (ETA) Certified in Wireless Communications
  • Member of Community Wireless Network Association (CWNA) - Active in wireless technology development
  • Toastmasters
  • Member of Building Industry Consulting Service International (BICSI) with certification in structured cabling design
  • Member of the Emergency Communications Association (ECA) with an emphasis on safety protocols
  • Society of Women Engineers
  • Member of ISACA - Focus on IT governance within telecom systems
  • CompTIA A+ Certification obtained for network installations in 2023
  • Certified Fiber Optic Technician (CFOT) by the Fiber Optic Association - 2024

Certifications

  • ServSafe
  • First Aid/CPR Certified
  • Microsoft Certified: Azure Fundamentals
  • IoT Fundamentals: Connecting Things via Cisco Networking Academy
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+ Certification
  • Certified Ethical Hacker (CEH)
  • Salesforce
  • Certified Telecommunications Project Manager (CTPM)
  • Cisco Certified Network Associate (CCNA)

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