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Skills

  • Critical Thinking and Problem Solving
  • Risk mitigation and cybersecurity
  • Technician support
  • Automation of repetitive tasks
  • Cloud Migration Planning
  • Standard operating procedure (SOP) development
  • Troubleshooting and Root Cause Analysis
  • Accounting procedures consultant
  • Client installation project management
  • Service disruption troubleshooting

Work Experiences

  • Achieved a 56% customer satisfaction rating.
  • Created a technology implementation strategy package for Harbor & Co. That was tailored to the company's technological and financial requirements.
  • Collaborated with key stakeholders to develop a security framework for protecting sensitive data, earning Excellence Award for excellence in compliance.
  • Suggested technology upgrades and complementary products to improve client security.
  • Worked with clients and colleagues from other departments to turn their needs into turnkey solutions.
  • Championed the adoption of system.
  • Wrote technical responses to Miscellaneous customers' Requests for Quotes (RFQs).
  • Maintained authoritative knowledge in risk assessment through continued education and training.
  • Wrote best practices documentation to be used in existing employee training and new employee onboarding.
  • Collaborated with key stakeholders.

Summaries

  • Consummate Technician Consultant has a track record of improving hardware and personnel through meticulous training and curation.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Maintaining efficient program systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • Achieved 54% improvement in remote access performance.
  • Over 10 end-users were taught new hardware and software tips.
  • Dedicated to problem-solving with a solution in mind.
  • Achieved 70% improvement in remote access performance by developing and implementing a robust VPN solution for Vantage.
  • More than 5 years of successful work experience.

Accomplishments

  • Mentored a team of 6 junior technicians, enabling knowledge transfer and a 44% decrease in maintenance workload.
  • Reduced hardware issues for Beacon Labs by proactively flagging and replacing faulty components, contributing to a 69% system uptime increase.
  • Enabled real-time technical support for Ironclad Systems through the deployment of method, reducing troubleshooting time by procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed an automated alert system, reducing manual network oversight and improving fault detection by 64%.
  • Led cross-regional cloud integration, aligning data formats across 16 locations and ensuring smooth operational transitions.
  • Resolved product issue through consumer testing.
  • Revised technical support protocols, resulting in a 51% reduction in average ticket resolution time.
  • Spearheaded the introduction of procedure, reducing manual data entry by 39% and improving team productivity.
  • Documented and resolved method which led to system.

Affiliations

  • Certified in Cybersecurity (CC) – ITIL
  • Association for Computing Machinery (ACM)
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • CompTIA Member and Certification Holder – ITIL
  • Automatic Network and Service Provider Association (ANSPA)
  • Association for Computing Machinery
  • Association of Information Technology Professionals (AITP)
  • American Society of Safety Professionals
  • Network Professional Association (NPA)

Certifications

  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • First Aid/CPR Certified
  • Certified Information Security Manager (CISM)
  • SOPHOS Certified Engineer
  • Certified Business Analysis Professional (CBAP)
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
  • VMware Certified Professional (VCP)
  • Certified Network Infrastructure Design Professional (NDIDP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Internet Web (CIW) Data Analyst

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