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Skills

  • Project organization
  • Debt restructuring agreement monitoring
  • Advanced understanding of debt consolidation
  • Budgets
  • Bankruptcy alternatives counseling
  • Client counseling
  • Budgeting strategies for debt reduction
  • Solution development
  • Third-party collaboration
  • Debt settlement negotiation

Work Experiences

  • Achieved a 20% satisfaction rate.
  • Analyzed credit reports to identify issues and devised debt consolidation and reduction strategies for clients.
  • Achieved a 43% reduction in delinquent accounts.
  • Assumed full responsibility for handling escalated cases involving legal actions, resulting in a 78% increase in client resolutions.
  • Advocated for interest rate reductions with creditors.
  • Advised clients on bankruptcy implications.
  • Achieved a 45% approval rate with lenders.
  • Achieved a 83% reduction in delinquent accounts by creating tailored repayment solutions for process customers in financial distress.
  • Assisted elderly clients with Social Security benefits.
  • Assisted elderly clients in navigating Social Security and pension benefits, reducing unnecessary debts by an average of $3 per client.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved $3 in debt recovery through proactive monitoring of client payment progress and relationship building with creditors.
  • When it comes to money management, accuracy, honesty, and attention to detail are essential.
  • Aligned negotiation efforts with client repayment goals.
  • Achieved $14 in debt recovery.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 42% reduction in delinquent accounts.
  • Debt Management Counselor with 13 years of successful vendor management and workflow optimization experience.
  • Avoided further legal actions.

Accomplishments

  • Supported client retention strategies by providing exceptional service and proactive financial advice, increasing repeat business by 38%.
  • Collaborated with team of 12 in the development of method.
  • Monitored and increased client engagement through proactive communication, reducing late payment rates by 82% over the past year.
  • Managed debt consolidation efforts for 3 cases, lowering interest rates by an average of 29%, reducing overall debt loads for clients.
  • Regularly liaised with upper management and key stakeholders to realign debt recovery strategies, contributing to overall company revenue growth of $2 for 2017.
  • Documented and resolved program which led to procedure.
  • Contributed to the creation and piloting of a new counseling program, which led to a 50% improvement in debt repayment adherence rates across one year.
  • Monitored repayment progress for 17+ clients, optimizing processes to increase on-time payments by 68%, ensuring adherence to restructuring agreements.
  • Utilized proficient knowledge of category to track debt resolution progress and assist with automated reporting, decreasing manual workload by 57% hours per week.
  • Developed tailored repayment strategies and budgets for individuals and businesses, helping 33% of clients avoid bankruptcy within the past year.

Affiliations

  • American Society of Safety Professionals
  • Volunteer Coordinator for process Debt Management Awareness Program
  • Attendee at the Consumer Financial Protection Bureau (CFPB) annual Debt Management Officer's Conference 2017
  • Accreditation through the Financial Counseling Association of America (FCAA)
  • Project Management Institute
  • Certified Specialist in Debt Resolution Techniques from the Better Business Bureau’s educational initiative
  • Toastmasters
  • Training and affiliation with the American Credit Bureau (ACB) since 2015
  • Continuing Education from the Financial Planning Association (FPA) starting 2018
  • Lions Club

Certifications

  • Certified Housing Financial Specialist (CHFS) - metric
  • Debt Collection Specialist Certificate - system
  • Certified Public Accountant
  • Advanced Credit Counseling Certification - process
  • CompTIA Network+
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Payment Plan Management Specialist (CPMS) - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Financial Health Counselor (CFHC) - method

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