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Skills

  • Advocacy for client financial well-being
  • Client financial assessments
  • Client confidentiality and trust
  • Problem resolution
  • First Aid/CPR
  • Crisis management for clients in financial distress
  • Project organization
  • Procedure equipment
  • Customer Satisfaction Enhancement
  • Client intake standardization

Work Experiences

  • Alleviated 24% of conflicts.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advised clients on bankruptcy implications.
  • Collaborated with cross-functional teams, including legal and credit review departments to facilitate debt resolution for 9 difficult-to-collect cases.
  • Averaged 9 participants per session.
  • Transported Adobe Creative Suite to 6 months customer locations.
  • Actively engaged in ongoing training and earned CPA, exceeding industry standards and increasing client trust by 46%.
  • Advocated for interest rate reductions with creditors.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Assisted clients at risk of legal action.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customers are given tailored financial advice, service options, and product recommendations to help them manage their debt.
  • Achieved resolutions in 69% of instances.
  • Achieved over $10 in annual savings.
  • Benefited 10 attendees.
  • I have 18 years of experience and am looking for a position that is dynamic and growth-oriented.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Advocated for interest rate reductions.
  • Achieved a 74% improvement in client outcomes.

Accomplishments

  • Trained and mentored 17 junior debt counselors, improving team performance and reducing client turnaround times by 74%.
  • Led initiatives focused on automating aspects of client communication, which improved response rates by 34% and resulted in quicker resolution times.
  • Assessed clients' financial situations and provided debt repayment recommendations, helping 28% improve their creditworthiness within several months.
  • Streamlined document review processes using Asana, which reduced review times by 36% and enhanced accuracy in financial reporting.
  • Monitored repayment progress for 17+ clients, optimizing processes to increase on-time payments by 68%, ensuring adherence to restructuring agreements.
  • Collaborated with external legal teams to successfully negotiate debt settlements for 16 corporate accounts, saving company $18 annually through debt resolution.
  • Successfully mediated financial disputes for 68% of clients, preventing escalation into litigation and maintaining strong creditor relationships.
  • Resolved client complaints on debt collection issues, achieving a 21% increase in customer satisfaction scores.
  • Led a team in integrating method, which resulted in a 29% reduction in administrative errors and improved the efficiency of debt tracking and case analysis.
  • Assisted in the implementation of new credit review protocols, resulting in 73% more accurate risk assessments across client portfolios.

Affiliations

  • Volunteer Credit Counselor for local non-profit debt relief programs Denver
  • Certified Debt Settlement Specialist (CDSS) from the International Association of Debt Settlement Professionals (IADSP)
  • Credit Counseling and Financial Planning Member of the Credit Union National Association (CUNA)
  • Certified Financial Counselor (CFC) Credential from the National Association of Certified Credit Counselors
  • Member of the Financial Literacy Federation, contributing financial education workshops
  • Graduate of the Advanced Credit Counseling Program at Vantage, completed in 2017
  • Member of the Association for Financial Counseling & Planning Education (AFCPE) since 2021
  • National Foundation for Credit Counseling (NFCC) Membership
  • Member of the American Bankruptcy Institute (ABI) specializing in consumer bankruptcy counseling
  • American Association of Debt Management Professionals (AADMP) Member 2023

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Accredited Financial Counselor (AFC) - Association for Financial Counseling & Planning Education (AFCPE)
  • Debt and Credit Management Counselor (DCMC) - framework
  • Certified Negotiation Expert (CNE) - procedure
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified Budget Counselor (CBC) - procedure
  • Credit Risk Management Certification - framework

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