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Skills

  • Insurance verifying
  • Document filing
  • Initiative coding understanding
  • Data accuracy improvement
  • Cross-functional team collaboration
  • Client intake process optimization
  • Interpreting physician orders
  • Payment collection
  • Client interaction protocols
  • Medical insurance

Work Experiences

  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with intake specialists on complex cases.
  • Achieved 84% efficiency.
  • Collaborated with cross-functional teams.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results in several months.
  • Analyzed trends.
  • Was in charge of compiling and reviewing medical records.
  • Aided in faster service delivery.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Client Intake Coordinator is a multi-talented Client Intake Coordinator who is consistently rewarded for planning and operational improvements.
  • Automated workflows.
  • Consistently delivered exceptional service quality.
  • Achieved a 85% increase in positive client reviews.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Comprehensive knowledge of data analysis and a dedication to patient satisfaction.
  • Automated key paperwork processes.

Accomplishments

  • Led cross-functional meetings with medical and administrative teams to address and reduce intake-related issues by 41%.
  • Reduced client wait time in the intake process by 63% through the implementation of real-time workflow automation tools.
  • Documented and resolved metric which led to framework.
  • Implemented a new client tracking system that improved intake process efficiency by 41%, ensuring timely client follow-ups.
  • Developed a client intake protocol that improved the accuracy of insurance verification, resulting in a 58% reduction in claim rejections.
  • Resolved product issue through consumer testing.
  • Implemented electronic documentation system resulting in a 59% reduction in intake paperwork and improved data accessibility.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced claim approval delays by 61% through improved accuracy in insurance information verification.
  • Developed customized intake forms for high-profile clients, improving data collection and contributing to 8 in secured contracts.

Affiliations

  • National Council for Behavioral Health
  • American Society of Safety Professionals
  • Medical Administrative Assistant (CMAA) Certification 2015
  • Society for Health Systems (SHS)
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • National Healthcareer Association (NHA)
  • International Association of Administrative Professionals
  • Healthcare Financial Management Association (HFMA)
  • Rotary International
  • Patient Advocate Certification Board (PACB)

Certifications

  • Client Satisfaction Improvement Certification by Brightline
  • Data-Driven Decision Making for Client Coordinators by Lakeside Partners
  • Project Management for Client Relationships Certification
  • Certified Intake and Discharge Coordinator (CIDC)
  • Legal Compliance and Audit Readiness Certificate by Beacon Labs
  • CompTIA Security+
  • Certified HIPAA Professional (CHP) by Cedar Works
  • Lean Six Sigma Yellow Belt Certification
  • Client Relationship Management Certificate by Harbor & Co.
  • Certified Public Accountant (CPA)

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