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Skills

  • Framework equipment
  • Data entry
  • Organization
  • Process documentation
  • Document filing
  • Customer service engagement
  • Client profile development
  • System updates
  • Team management
  • Confidential information handling

Work Experiences

  • Achieved a 16% improvement in data accuracy.
  • Conducted regular team workshops.
  • Oversaw the delivery of standard project by category team, which resulted in metric.
  • Collaborated with intake specialists on complex cases.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 58% reduction in errors.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Adopted in 2018.
  • Achieved a 60% reduction in escalated client complaints.

Summaries

  • Collaborated closely with medical teams.
  • Accomplished in reducing intake errors by 47%.
  • Client-focused intake coordinator.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Achieved a reduction of 67%.
  • Conducted regular team workshops.
  • Committed Client Intake Coordinator with extensive experience driving efficiency in the medical and client services industry, improving data accuracy by 76%.
  • Achieved resolution within 12 hours.
  • Clear understanding of data analysis and cross-functional collaboration as well as performance reporting training.

Accomplishments

  • Collaborated with team of 14 in the development of program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved over 4 client inquiries per day by providing clear and timely communication, improving client satisfaction ratings by 45%.
  • Supported the transition to a paperless intake system, reducing physical paperwork by 19% and improving response time.
  • Decreased intake errors by 29% by introducing a standardized checklist for capturing client details during the onboarding phase.
  • Identified and resolved intake process bottlenecks, reducing overall client onboarding time by 69%.
  • Streamlined intake schedules for medical appointments, reducing overlapping appointments and improving client experience.
  • Maintained a 61% compliance rate with client intake documentation according to process requirements.
  • Documented and resolved metric which led to framework.
  • Collaborated with healthcare providers to expedite intake for critical patients, reducing processing time by 34% minutes.

Affiliations

  • International Association of Administrative Professionals
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • American Academy of Professional Coders (AAPC)
  • Association for Supply Chain Management (APICS)
  • Medical Group Management Association (MGMA)
  • American Case Management Association (ACMA)
  • National Association of Healthcare Access Management (NAHAM)
  • Lions Club
  • American Society of Safety Professionals
  • National Healthcareer Association (NHA)

Certifications

  • Certified Medical Receptionist (CMR) by Summit Group
  • CPR and First Aid Certification
  • Certified Client Service Specialist (CCSS) by Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Front Office Manager by Brightline
  • Google Certified Professional Cloud Architect
  • Certified Healthcare Administrative Professional by Summit Group
  • Certified Call Center Manager by Meridian

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