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Skills

  • Client inquiry resolution
  • Payment collection
  • Contract and billing coordination
  • Client intake process optimization
  • Customer support and issue resolution
  • Data entry
  • Relationship development
  • HIPAA compliance
  • Client onboarding pipeline optimization
  • Documentation accuracy

Work Experiences

  • Achieved a 16% improvement in data accuracy.
  • Was in charge of compiling and reviewing medical records.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Transported ServiceNow to the past year customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with healthcare providers to ensure fast-track intake for critical cases, reducing wait times by 53% minutes.
  • Collaborated with cross-functional teams to implement automated intake forms, leading to a 37% improvement in data accuracy.
  • Collaborated with medical staff.
  • Collaborated with cross-functional teams.

Summaries

  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Achieved a reduction of 67%.
  • Adept at managing high-profile client intakes contributing to securing annual contracts worth $7, while consistently delivering exceptional service quality.
  • Accomplished in reducing intake errors by 47%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Automated workflows.
  • Strengths in project management and budget management backed up by Customer Service training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Patient Service Representative with extensive knowledge of category.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.

Accomplishments

  • Documented and resolved metric which led to framework.
  • Led customization of intake forms, reducing errors and delays by 66%, enhancing client data accuracy.
  • Collaborated with healthcare providers to expedite intake for critical patients, reducing processing time by 34% minutes.
  • Collaborated with logistics to reduce intake processing time by 58% through workflow optimization strategies.
  • Processed 14 new client intakes daily, ensuring efficient data entry and follow-through for timely billing and service delivery.
  • Reduced claim approval delays by 61% through improved accuracy in insurance information verification.
  • Implemented a new client tracking system that improved intake process efficiency by 41%, ensuring timely client follow-ups.
  • Supported intake coordinators in troubleshooting real-time client issues, maintaining a resolution rate of 41%.
  • Resolved over 4 client inquiries per day by providing clear and timely communication, improving client satisfaction ratings by 45%.
  • Streamlined intake schedules for medical appointments, reducing overlapping appointments and improving client experience.

Affiliations

  • Society for Health Systems (SHS)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Association for Patient Experience (AfPE)
  • Jaycees
  • National Alliance for Caregiving (NAC)
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Academy of Professional Coders (AAPC)
  • American Medical Billing Association (AMBA)
  • International Association of Privacy Professionals (IAPP)

Certifications

  • Certified Healthcare Access Associate (CHAA) by NAHAM
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • General Data Protection Regulation (GDPR) Training Certified
  • Client Satisfaction Improvement Certification by Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Certified Health Unit Coordinator (CHUC) by NAHUC
  • Lean Six Sigma Yellow Belt Certification
  • Certified Client Service Specialist (CCSS) by Beacon Labs

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