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Skills

  • Cross-functional team leadership
  • Business continuity planning
  • Data analysis and reporting
  • Inventory management protocols
  • Customer Satisfaction Enhancement
  • Training and mentoring
  • Large-Scale Event Coordination
  • Training and development
  • Staff management
  • Accreditation coordination

Work Experiences

  • Coordinated Employee of the Year-winning programs that earned industry recognition for exceeding performance benchmarks in service and innovation.
  • Boosted on-time delivery of key milestones by 16%.
  • Achieved 83% better customer satisfaction ratings.
  • Coordinated cross-departmental meetings.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Collaborated with IT teams.
  • Achieved a 65% reduction in training-to-productivity time.
  • Achieved rigorous project coordination.
  • Collaborated with IT teams to integrate a new project management tool, leading to a 27% increase in overall operational visibility and project accountability.

Summaries

  • Entry-level Pharmacy Manager with exceptional project management and vendor management knowledge.
  • Coordinating Manager with 2 years of successful process improvement and project management experience.
  • Coordinate patient admission and discharge.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Achieved annual savings of $4.
  • Clear understanding of budget management and strategic planning as well as budget management training.
  • Achieved zero operational disruptions during restructuring.
  • Accomplished Coordinating Manager with expertise in managing logistics for large-scale events, successfully overseeing teams of over 14 and adhering to budgets of $10.
  • Exceptional communicator and proven problem solver.
  • Develop and lead an office staff that is productive and efficient.

Accomplishments

  • Prepared strategic forecasts and variance reports, providing leadership with insights that fueled decision-making and led to a cost savings of 16.
  • Spearheaded a supply chain optimization project that reduced lead times by 63% and cut costs by 7.
  • Redefined reporting protocols to reduce inaccuracies by 53%, which led to quicker decision-making processes and enhanced overall operational efficiency.
  • Streamlined communication strategies between stakeholders and cross-functional teams, facilitating more timely project deliverables and reducing delays by 59%.
  • Assisted in the creation of a departmental budget that undercut projected costs by 3 while still meeting all critical objectives.
  • Developed and implemented cost control strategies, reducing budget expenditure by $11 over 4 months.
  • Led monthly budget reviews, identifying trends and savings opportunities that resulted in a $129,000 annual cost reduction.
  • Documented and resolved program which led to initiative.
  • Improved communication channels between project management teams and suppliers, cutting down response times by 84% and streamlining procurement operations.
  • Implemented a new inventory management system that improved supply chain efficiency by 47% and reduced material shortages.

Affiliations

  • Association for Operations Management (APICS)
  • Society of Human Resource Management
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Freemason
  • Professional Women’s Network (PWN)
  • National Forum for Black Public Administrators (NFBPA)
  • American Society for Quality (ASQ)
  • International Facility Management Association (IFMA)
  • American Medical Informatics Association
  • Institute of Certified Records Managers (ICRM)

Certifications

  • Certified ScrumMaster (CSM) - 2018, Northwind
  • SHRM Certified Professional (SHRM-CP) - 2017
  • Project Management Professional (PMP)
  • Certified Healthcare Administrative Professional (cHAP) – 2016, Beacon Labs
  • Prosci Change Management Certification, 2018, Harbor & Co.
  • Business Continuity Management (BCM) Certification, 2023, framework
  • Certified Organizational Resilience Specialist (CORS), 2016, metric
  • Certificate in Business Process Management, 2022, Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)

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