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Skills

  • Loss prevention management
  • Large-Scale Event Coordination
  • Budget management and adherence
  • Departmental efficiency improvement
  • Operational procedure streamlining
  • Event logistics and coordination
  • Workflow Optimization
  • Presentation and public speaking
  • Expense reduction strategies
  • Therapy programs

Work Experiences

  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Championed process automation initiatives.
  • Championed process automation initiatives that shortened task completion times by 44% and reduced associated labor costs by $4 annually.
  • Achieved Top Performer for outstanding contributions.
  • Achieved 83% better customer satisfaction ratings.
  • Completed projects within 30% of budget estimates.
  • Achieved rigorous project coordination.
  • Boosted on-time delivery of key milestones by 16%.
  • Conducted leadership training for over 11 team leads, resulting in a measurable improvement in team performance and reduction of project delays.
  • Collaborated with IT teams.

Summaries

  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Staff development that results in high-performing teams has been recognized.
  • Hope to help Ironclad Systems achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Coordinating Manager known for implementing training programs that foster conflict resolution and continuous improvement in operational practices.
  • Achieved service quality improvements.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Accomplished in cross-departmental project management.

Accomplishments

  • Led a departmental efficiency initiative that improved staff performance and reduced backlog by 62% in 2 months.
  • Managed a departmental restructuring that reduced redundancy and improved cross-team collaboration by 77%, fostering a more agile work environment.
  • Led efforts in transitioning from manual to automated tracking systems, lowering operational time by 33% and improving data accuracy.
  • Implemented a new inventory management system that improved supply chain efficiency by 47% and reduced material shortages.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented a workflow tracking system, reducing overall time to project completion by an average of 2%.
  • Redefined reporting protocols to reduce inaccuracies by 53%, which led to quicker decision-making processes and enhanced overall operational efficiency.
  • Facilitated annual performance reviews for over 5 team members, leading to a successive improvement in KPIs across all departments.
  • Streamlined communication strategies between stakeholders and cross-functional teams, facilitating more timely project deliverables and reducing delays by 59%.
  • Managed a department of 4 employees, overseeing workload distribution and improving task completion rates by 15%.

Affiliations

  • Jaycees
  • International Association for Contract and Commercial Management (IACCM)
  • American Management Association (AMA)
  • Lean Six Sigma Certification - method (Certified since 2020)
  • Association for Computing Machinery
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Society of Human Resource Management
  • Certified Professional in Supply Management (CPSM)
  • International Association of Business Communicators (IABC)
  • Project Management Institute

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) - 2024, Lakeside Partners
  • Certified Organizational Resilience Specialist (CORS), 2016, metric
  • Emergency Management Professional Certification, 2021, procedure
  • Conflict Resolution Certification, 2022, method
  • Certified in Six Sigma Green Belt (CSSGB), 2018, Harbor & Co.
  • Certified ScrumMaster (CSM) - 2018, Northwind
  • Prosci Change Management Certification, 2018, Harbor & Co.
  • Certified Professional in Human Resources (PHR), 2020, method
  • Leadership and Management Certification, 2015, framework
  • ServSafe

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