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Skills

  • Facilities management
  • Project organization
  • Communications
  • Public speaking
  • Report writing
  • Interpersonal and written communication
  • Extremely organized
  • Relationship development
  • Team Leadership
  • Clerical support

Work Experiences

  • Informed potential participants about the services and procedures required to participate in the program.
  • Established
  • Identified
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Solved
  • Kept track of everything.
  • Had planned ahead.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Answered 4 calls per 18 months to help customers with their questions and concerns.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.

Summaries

  • Achieved a 65% rise in graduation rates.
  • Within Community and Public Service, senior Youth Mentor Team Leader and outstanding performer in strategic planning and client relations.
  • System are well-understood.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Adaptable Youth Mentor Team Leader.
  • Boosted team cohesion.
  • Adaptable Youth Mentor Team Leader with expertise in creating crisis management protocols that reduced emergency situations by 32% over three years.
  • Built essential life skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.

Accomplishments

  • Researched
  • Established
  • Ensured
  • Developed a mentor assessment toolkit, providing real-time feedback that decreased error rates and boosted mentoring efficacy by 55%.
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Designed and launched culturally relevant curricula, leading to 58% engagement from underrepresented demographics.
  • Developed
  • Developed a scalable curriculum for peer discussions, leading to a 48% engagement increase in group mentoring sessions.
  • Improved
  • Recorded

Affiliations

  • Society of Human Resource Management
  • Society for Adolescent Health and Medicine (SAHM)
  • Jaycees
  • National Youth Leadership Council (NYLC)
  • Society for Prevention Research (SPR)
  • Society of Women Engineers
  • Association for Child and Adolescent Counseling (ACAC)
  • Young Nonprofit Professionals Network (YNPN)
  • Association for Multicultural Counseling and Development (AMCD)
  • International Association of Administrative Professionals

Certifications

  • Salesforce
  • Community-Based Youth Development Certificate - Northwind
  • Certified Group Facilitator (CGF) for Peer Mentoring Programs
  • Apple Certified Associate (ACA)
  • Advanced Certification in Motivational Interviewing Techniques (MI) - 2015
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Talent Development (CPTD) - Brightline
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Family Engagement and Support Worker Certification - 2023

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