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Skills

  • First Aid/CPR certified
  • Attention to detail
  • Social media content creation
  • Customer service
  • POS system operation
  • Fresh produce selection and sourcing
  • ServSafe
  • Problem resolution
  • Process improvement
  • Supplier relationship management

Work Experiences

  • Achieved a 32% improvement in customer satisfaction ratings.
  • Assumed full responsibility for smoothie production quality.
  • Assisted wait staff and other members of the team in completing tasks.
  • Crafted and tested new recipes, which led to the introduction of 13 limited-edition smoothies over three years.
  • Achieved results within 16 weeks.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Contributed to stellar Top Performer in customer health and safety compliance.
  • Boosted revenue by $2 in the first quarter.

Summaries

  • Takes orders, fills special requests, prepares food, and cross-functional collaboration with ease.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Smoothie Barista with 2 years of service industry experience.
  • Accomplished Smoothie Barista.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Food service team member with extensive Smoothie Barista experience in system environments.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Balanced high-demand shifts.
  • Achieved a 69% improvement in customer satisfaction.
  • Dedicated to the success of the team and the company.

Accomplishments

  • Utilized customer feedback and dietary trends to develop new menu items that increased sales by 31% over a three-month period.
  • Coordinated with management to adjust staffing schedules based on sales trends, reducing labor costs by 83% without sacrificing service quality.
  • Handled product restocking and inventory control with 76% accuracy, preventing out-of-stock situations.
  • Partnered with local gym and wellness centers to promote smoothie options, driving foot traffic by 52% within 18 months of the initiative.
  • Achieved recognition for exceptional customer service based on 13 5-star reviews on online platforms.
  • Documented and resolved category which led to method.
  • Led a team in introducing a loyalty program across 15 store locations, increasing repeat customer visits by 61%.
  • Conducted weekly store meetings to improve communication, leading to a 75% improvement in team collaboration and service speed.
  • Streamlined daily cash handling and point-of-sale operations, reducing transaction errors by 75%.
  • Increased footprint traffic during off-peak hours by 66% through effective in-store promotions and discounts.

Affiliations

  • Association for Computing Machinery
  • Certified Nutrition Specialist (CNS) 2016
  • Jaycees
  • Health & Wellness Professionals Network
  • Specialty Coffee Association (SCA) category
  • National Restaurant Association (NRA)
  • Society of Women Engineers
  • Toastmasters
  • Retail Food & Beverage Workers Union Austin
  • American Marketing Association

Certifications

  • CompTIA A+ Technician
  • Certified Customer Service Professional (CCSP) by Northwind
  • Certified Business Analysis Professional (CBAP)
  • Inventory Management Certification by Asana
  • HACCP Certification by Cedar Works
  • First Aid/CPR/AED Certified by American Red Cross
  • Customer Service Excellence Certification by Ironclad Systems
  • Point of Sale (POS) Operations Certification by procedure
  • Menu Development and Nutrition Certification by Cedar Works
  • Workplace Diversity and Inclusion Certification by Lakeside Partners

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