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Skills

  • Operational improvement
  • Backup and recovery operations
  • Mobile device troubleshooting
  • Supervision
  • Relationship development
  • IT budgeting and cost reduction strategies
  • First Aid/CPR
  • Firewall and security protocols
  • Application support
  • Data entry

Work Experiences

  • Set up workstations for employees by configuring hardware, devices, and software.
  • Achieved a 82% improvement in network stability.
  • Applied strong problem-solving skills.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 7 new accounts.
  • Advised customers on upgrading Adobe Creative Suite systems.
  • Authored and maintained comprehensive documentation for initiative systems, resulting in the optimization of diagnostics by junior staff.
  • Collaborated with a multi-disciplinary team.
  • Achieved customer satisfaction ratings of 15%.
  • Conducted system audits.
  • Assisted with server upgrades.

Summaries

  • Advanced skills in firewall setup.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Achieved faster turnaround times.
  • Accomplished in reducing service downtime by 18% through customized troubleshooting tools and proactive problem resolution strategies.
  • Competent Computer Service Technician with experience assisting metric users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Excellent Computer Service Technician with 16 years of experience providing exceptional support to users at all levels.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Achieved a 81% resolution rate on complex issues.
  • Computer Service Technician is a multi-talented Computer Service Technician who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Optimized system performance by upgrading and configuring initiative across 3 workstations, leading to 37% improvement in operational speed.
  • Built custom PC workstations for initiative, enhancing performance of software by 39% and streamlining workflows.
  • Troubleshot and repaired laptop hardware, such as method, leading to an increase in functional devices by 56%.
  • Evaluated and recommended hardware upgrades, improving processing speeds by 60% and reducing helpdesk tickets related to inefficiency.
  • Implemented a comprehensive backup and restore solution that reduced data recovery times by 64% and minimized the potential for data loss.
  • Collaborated with the procurement team to negotiate more cost-effective vendor contracts for hardware, leading to savings of method annually.
  • Collaborated with desktop imaging team to design and implement updated centralized imaging solution, reducing setup time by 30% per machine.
  • Upgraded working environment security by implementing robust end-point protection protocols, reducing malware incidents by 19%.
  • Engineered a recovery operation for a critical server crash, restoring full functionality and recovering 72% of lost data within several months.
  • Developed and led end-user training programs on Adobe Creative Suite that improved job efficiency by 63% within the first several months.

Affiliations

  • Association for Service Managers in Technology
  • National Association of Computer Systems Administrators
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Information Technology Infrastructure Library (ITIL), PMP Achieved
  • National Association of Social Workers
  • National Technical Honor Society (NTHS), Computer Science Specialist
  • Rotary International
  • Remote Service Management Professionals (RSMP) Community
  • International Association of Administrative Professionals

Certifications

  • Certified Information Technology Infrastructure Library (ITIL) Foundation
  • Certified Hardware Asset Management Professional (CHAMP)
  • First Aid/CPR Certified
  • Apple Certified Mac Technician (ACMT)
  • CompTIA A+ Certification
  • Certified Public Accountant (CPA)
  • Certified Computer Service Technician (CST) 2020
  • CompTIA Network+ Certification
  • ServSafe
  • CompTIA IT Operations Specialist (CIOS)

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