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Skills

  • Budgets
  • Collaborative project planning
  • Cultural competency and diversity inclusion
  • Collaboration with government agencies
  • Project organization
  • MS Office
  • Supervision
  • Problem resolution
  • Advocacy for youth-related issues
  • Interviewing skills

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results over 11 months.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Authored comprehensive reports for government stakeholders to showcase outcomes, generating additional funding for program expansion.
  • Had an excellent attendance record and was always on time for work.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Collaborated with initiative to present at program, resulting in increased visibility and enrollment across all service areas by 78%.
  • Conducted peer mediation sessions.
  • Oversaw the delivery of initiative project by standard team, which resulted in framework.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Community service programs that are coordinated to meet the needs of framework.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Youth Program Manager with 3 years of successful quality assurance and data analysis experience.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in client relations and risk assessment backed up by Miscellaneous training.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Achieved a 48% increase in youth engagement.
  • Accomplished Youth Program Manager with a history of increasing attendance by 78% through comprehensive outreach and recruitment initiatives. Skilled at managing crisis intervention protocols, resulting in the successful de-escalation of 4 at-risk situations annually.
  • Achieved 16% benchmark improvements in program delivery.

Accomplishments

  • Developed program reporting system based on KPIs and data analysis, resulting in 52% improvement in youth outcomes.
  • Spearheaded conflict resolution workshops for staff, reducing interpersonal conflicts by 35% and improving team dynamics.
  • Increased staff efficiency by 51% after redesigning scheduling protocols and optimizing workloads across departments.
  • Improved program assessment methods by implementing a tracking system to monitor outcomes and participant engagement, leading to 44% increase in reporting accuracy.
  • Collaborated with school administrators at Boston to develop workshops on early-career guidance, decreasing absenteeism by 51% over three years.
  • Trained 16 volunteers in program management and soft skills over a three years, increasing volunteer capacity and capabilities.
  • Created and implemented new staff mentorship systems, resulting in 82% reduction in employee turnover and enhanced staff collaboration.
  • Successfully reduced absenteeism among at-risk youth by 74% as part of a comprehensive outreach initiative.
  • Directed 18 staff members in delivering youth-focused workshops on leadership, communication skills, and team-building.
  • Developed a volunteer onboarding system, reducing training time by 84% and increasing volunteer retention by 9 months.

Affiliations

  • National Association for the Education of Homeless Children and Youth (NAEHCY)
  • Prevent Child Abuse America
  • American Marketing Association
  • Family and Youth Services Bureau (FYSB)
  • Jaycees
  • American Youth Policy Forum (AYPF)
  • Project Management Institute
  • Phi Upsilon Omicron (National Honor Society in Family and Consumer Sciences)
  • Association for Computing Machinery
  • Lions Club

Certifications

  • Certified Youth Services Professional (CYSP)
  • Child and Youth Program Management Certification
  • First Aid/CPR Certified
  • Fundraising for Nonprofits Certification
  • Advanced Youth Worker Certification
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Trauma-Informed Care for Youth Workers Certification
  • Grant Writing and Fundraising Certification
  • CompTIA A+ Technician

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