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Skills

  • Budget forecasting
  • Regulatory compliance
  • Event logistics coordination
  • Process improvement
  • Business operations
  • Effective resource allocation
  • Client relationship management
  • Grant monitoring and reporting
  • Advocacy for youth-related issues
  • Conflict resolution and mediation

Work Experiences

  • Coordinated with local businesses.
  • Created annual budget plans for youth programs, successfully securing $17 in grant funding from method.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Defined objectives and goals.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Looked for industry trends on social media and through online sources.
  • Coordinated with local businesses to offer job shadowing and employment opportunities, leading to 17 hires in 2017.
  • Collaborated with local government agencies to reduce youth disengagement in at-risk areas by establishing HubSpot.

Summaries

  • Adept at building strong partnerships with schools and non-profits.
  • Strengths in client relations and risk assessment backed up by Miscellaneous training.
  • Achieved a 33% improvement in youth retention.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Achieved a 59% increase in participation from underserved communities.
  • Achieved 18 internship placements.
  • Within Miscellaneous, senior Youth Program Manager and outstanding performer in quality assurance and vendor management.
  • Youth Program Manager with 3 years of successful quality assurance and data analysis experience.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established and implemented new program structure, reducing employee turnover by 52% and decreasing staff burnout.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 14 in the development of framework.
  • Led budget creation and financial planning for programs and ensured that operations remained within 69% of the allocated budget.
  • Achieved 39% improvements in volunteer attendance through personalized training programs and more flexible volunteer schedules.
  • Directed 18 staff members in delivering youth-focused workshops on leadership, communication skills, and team-building.
  • Managed partnerships with local mental health organizations to offer free wellness and counseling services to high-risk youth participants.
  • Increased staff efficiency by 51% after redesigning scheduling protocols and optimizing workloads across departments.
  • Developed program reporting system based on KPIs and data analysis, resulting in 52% improvement in youth outcomes.

Affiliations

  • Family and Youth Services Bureau (FYSB)
  • Freemason
  • Big Brothers Big Sisters of America
  • Boys & Girls Clubs of America
  • United Way Worldwide
  • Association for Computing Machinery
  • American Medical Informatics Association
  • American Camp Association (ACA)
  • Girls Inc.
  • Pi Lambda Theta (International Honor Society and Professional Association in Education)

Certifications

  • Program Evaluation and Outcome Measurement Certificate
  • Certified Fundraising Executive (CFRE)
  • Strategic Planning for Nonprofit Leadership Certification
  • Salesforce
  • Child and Youth Program Management Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Volunteer Administrator (CVA)
  • Certified Business Analysis Professional (CBAP)
  • Certification in Asset-Based Community Development

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