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Skills

  • Process improvement
  • MS Office
  • Operational improvement
  • Mail handling
  • Conflict resolution
  • First Aid/CPR
  • Regulatory compliance
  • Microsoft Office Suite proficiency
  • Team management
  • Decision-making

Work Experiences

  • Adopted templates across 9 departments.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Created standardized office templates that were adopted across 6 departments to ensure consistency in communication and documentation.
  • Recognized standard issues and used data analysis to effectively resolve them prior to escalation.
  • Assisted in onboarding 15 new staff members in logistics, ensuring compliance with organizational standards and reducing onboarding time by 43% days.
  • Communicated directly with clients.
  • Assisted in onboarding 2 new staff members.
  • Achieved 100% accuracy in audits.
  • Communicated directly with clients to resolve escalated inquiries, increasing overall client satisfaction scores by 67%.
  • Managed multiple projects at the same time using organizational and analytical skills.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Accomplished administrative professional known for streamlining office operations, resulting in higher productivity and reduced operational expenses.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Capable Senior Administration Clerk with 18 years of standard office support experience.
  • Achieved a 47% decrease in procurement-related expenses.
  • Achieved a 30% accuracy rate for contract deliverables.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Clear understanding of quality assurance and stakeholder engagement as well as cross-functional collaboration training.
  • Recognized on a regular basis for outstanding performance and contributions to the Government industry's success.
  • Achieved 47% cost reduction.

Accomplishments

  • Championed a time and attendance tracking system upgrade that resulted in a 44% increase in attendance accuracy.
  • Automated repetitive administrative tasks using Asana, saving the company 44% in labor hours.
  • Created and delivered financial reports with Power BI, contributing to more informed decision-making and a subsequent 50% rise in operational efficiency.
  • Collaborated with team of 6 in the development of framework.
  • Developed performance tracking spreadsheets that streamlined reporting processes for finance, resulting in a 16% improvement in efficiency.
  • Implemented user-friendly document filing systems, reducing support inquiries by 80%.
  • Facilitated the company's move to an electronic document management system, cutting physical file storage needs by 40%.
  • Assisted in project timeline management, facilitating the on-time delivery of 18 projects with a 34% success rate.
  • Led a cross-departmental initiative to automate expense reporting, reducing report cycle times by 20%.
  • Planned and coordinated company-wide events for teams of 15, improving internal communication and team building.

Affiliations

  • National Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Public Relations Society of America (PRSA) – Administrative Support Chapter
  • Project Management Institute
  • Council for Learning and Development Professionals
  • International Conference on Office and Administrative Technologies
  • Project Management Institute (PMI) - Administrative Function Chapter
  • American Management Association (AMA)
  • Institute of Administrative Management (IOAM)
  • Customer Relationship Management (CRM) Member Network

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Lean Six Sigma Green Belt Vantage
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified Office Manager (COM) – The Management and Strategy Institute
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI)
  • Certified Training and Development Specialist (CTDS) – The Management and Strategy Institute

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