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Skills

  • Compliance with financial policies and controls
  • Insurance contract review and discrepancy identification
  • Bank deposit reconciliations
  • Discrepancy resolution between billing and payments
  • Regulatory compliance
  • Organization
  • Communications
  • Implementing new payment processing software
  • Supervision
  • Quickbooks mastery

Work Experiences

  • Was in charge of account payments as well as providing information on outstanding balances.
  • Audited insurance batches over $10.
  • Achieved 53% improvement in denial management process.
  • Answered 17 calls per one year to help customers with their questions and concerns.
  • Transported Jira to several months customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Audited daily payment reconciliation reports.
  • Adjusted accounts accordingly.
  • Assumed responsibility for month-end processing and reporting, ensuring 4 accounts accurately reflected payments handled during the closing period.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Adept at maintaining compliance with financial policies.
  • Costs were consistently reduced while profits were increased.
  • Adept at training junior payment posting staff.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated to upholding company values through a strong work ethic and drive.
  • Over 5 years of Billing Clerk experience, demonstrated proficiency in Workday.
  • Addressed unchecked issues.
  • Collaborated with internal teams.
  • Accurately posted payment batches up to $18.
  • Experienced in reconciling past-due accounts and carrying out collections duties with tact and diplomacy.

Accomplishments

  • Collaborated with IT to integrate Salesforce and reduce manual posting effort in payment batches, improving workflow efficiency by 19%.
  • Streamlined payment batching processes through the introduction of Workday, achieving 48% faster transaction closing rates.
  • Instituted a daily reconciliation process to monitor unapplied payments, lowering unapplied balances by $5 over three years.
  • Implemented and tracked partial payment processes resulting in a 54% increase in collection rates over several months.
  • Performed auditing duties that uncovered $15 in overpayments, resulting in corrective action and an increase in profitability.
  • Identified and corrected claim discrepancies leading to recovery of $3 in underpaid claims within 18 months.
  • Identified root causes in repeated misallocations of funds, resolving $4 in unpaid accounts in coordination with the Revenue Cycle team.
  • Partnered with internal teams to enhance reconciliation processes, ensuring a 15% improvement in resolved payment discrepancies.
  • Recovered over $4 of misallocated funds by identifying duplicate or inaccurate charge entries in system reports.
  • Identified and posted overpayments in accounts, leading to timely corrections and patient refunds exceeding $14.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • Society of Women Engineers
  • Certified Physician Practice Manager (CPPM) - AAPC
  • American Marketing Association
  • Advanced Payment Posting Methodologies Training by category
  • Rotary International
  • Jaycees
  • Certified Revenue Cycle Specialist (CRCS) Certification - AAHAM
  • National Association of Social Workers
  • Freemason

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Continuing Education in Health Information Systems at system
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Professional Biller (CPB) by AAPC
  • Certified Payment and Settlement Specialist (CPSSP) by category

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