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Skills

  • Communications
  • Income Verification Processes
  • System equipment
  • Medicaid Application Processing
  • Appointment scheduling
  • Caseload prioritization
  • Documentation accuracy
  • Cross-functional team collaboration
  • Operational improvement
  • Supervision

Work Experiences

  • Used computer-assisted guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to help clients determine their strengths and weaknesses.
  • Coordinated weekly case reviews and provided feedback to peers, decreasing case backlogs by 83%.
  • Analyzed rejected applications.
  • Collaborated with engineering on compliance initiatives.
  • Coordinated with cross-functional teams to implement an online application system that reduced processing errors by 84%.
  • Achieved a 81% success rate in case resolutions.
  • Followed guidelines when reviewing applicant data to determine eligibility for financial assistance.
  • Analyzed Medicaid policies and applied complex regulations to ensure applicants met specific eligibility requirements in Portland.
  • Authored detailed eligibility reports for Washington Medicaid programs.
  • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.

Summaries

  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • Attained a 25% success rate in case adjustments.
  • Strengths in quality assurance and data analysis backed up by Customer Service training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Coordinated cross-functional teams.
  • Conducted detailed applicant interviews.
  • Achieved high program efficiency.
  • Balanced case management and compliance requirements.
  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.
  • Achieved 64% approval rates in first-time applications.

Accomplishments

  • Partnered with local organizations to streamline benefit referrals, improving Medicaid enrollment success rates for elderly and disabled individuals by 15%.
  • Generated comprehensive reports based on eligibility audits, helping identify potential savings of $14 annually by mitigating improper claims.
  • Mastered the use of case management software systems to track eligibility status changes across over 5 active Medicaid cases.
  • Standardized income verification procedures across the department, reducing time-consuming errors and improving verification success rate by 63%.
  • Documented and resolved metric which led to system.
  • Provided bi-lingual outreach and education services to community members, resulting in a 26% increase in Medicaid applications from non-English speaking households.
  • Leveraged technology to develop an online appointment scheduling system, reducing in-person wait times by 43%.
  • Coordinated closely with state and local government programs to streamline Medicaid re-enrollment for at-risk individuals, reducing reapplication times by 22% days.
  • Delivered exceptional service in a fast-paced environment, increasing overall department productivity by 54% keying in on workflow efficiencies.
  • Worked with third-party agencies to resolve income eligibility discrepancies across 11 cases, recovering a projected $3 in potential overpayments.

Affiliations

  • American Public Health Association (APHA)
  • International Association of Administrative Professionals
  • American Health Information Management Association (AHIMA)
  • Toastmasters
  • Healthcare Financial Management Association (HFMA)
  • American Association of Public Welfare Attorneys (AAPWA)
  • Society of Human Resource Management
  • National Council for Behavioral Health
  • American Academy of Health Care Providers in the Addictive Disorders (AAHCP)
  • Public Health Accreditation Board (PHAB)

Certifications

  • Certified Billing and Coding Specialist (CBCS)
  • Expert in Healthcare Compliance Certification
  • CompTIA A+ Technician
  • Medicare and Medicaid Application Processing Certification
  • State Medicaid Certification in Systems Design and Administration
  • Project Management Professional (PMP)
  • Certified Managed Care Professional (CMCP)
  • Certified Medicaid Planner (CMP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)

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