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Skills

  • Daily specials memorization
  • Food and beverage pairings
  • Sales prowess
  • Multi-Task Management
  • Knowledge of Identification regulations
  • To-go order preparation
  • Efficient service
  • Craft beer knowledge
  • Event planning and coordination
  • Cash handling expert

Work Experiences

  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Achieved a 44% reduction in staff turnover.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $9 in daily wine sales.
  • Awarded Employee of the Year for exceptional service.
  • Achieved an improved customer service rating of 18 stars.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic program restaurant.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Achieved faster service times.
  • Verified that all 7 square feet of the restaurant and lounge were clean enough to meet state and federal standards.
  • Piled trays high with extras like eating utensils, napkins, and condiments.

Summaries

  • Frequently praised for excellent customer service and ability to meet company sales targets.
  • In-depth knowledge of all customer-facing areas.
  • Professional with 4 years of experience in restaurant operations who is dependable and quality-oriented.
  • Bar Waiter is a communicative Bar Waiter who is committed to providing exceptional service and unforgettable guest experiences.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.
  • Upselling 17% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Bar Waiter is a courteous Bar Waiter who is capable of satisfying even the most discerning guests.
  • Committed to resolving customer complaints in a professional and calm manner.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Highly skilled at providing enthusiastic and efficient service to a large number of customers.

Accomplishments

  • Consistently exceeded upselling goals, achieving an average increase of $4 per table per shift.
  • Collaborated with team of 10 in the development of standard.
  • Awarded President's Club for customer service excellence as voted by management and guests in 2018.
  • Regularly assisted management with nightly cash-out procedures, reconciling up to $7 in daily sales without discrepancies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in standard.
  • Consistently performed in a high-volume, fast-paced environment, meeting and exceeding service speed expectations during peak opening times.
  • Successfully managed coordination of simultaneous shifts with other bar waitstaff, optimizing operational flow by 39% during busy hours.
  • Sustained a high performing team and minimized employee turnover.
  • Trained 7 new hires in bar service etiquette and speed pour techniques, improving service efficiency by 84%.

Affiliations

  • International Bartenders Association (IBA)
  • Certificate in Event Beverage Coordination (Lakeside Partners)
  • Craft Bartenders Guild
  • National Society of Leadership and Success (NSLS)
  • The Professional Bartender Association (PBA)
  • Association of Information Technology Professionals
  • Bartender Certification from initiative
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals

Certifications

  • Cocktail Masterclass Certification – Brightline
  • Google Certified Professional Cloud Architect
  • Effective Communication and Conflict Resolution – Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • First Aid/CPR Certification - Cedar Works
  • Certified Hospitality Department Trainer (CHDT) – metric
  • Food Safety Certification - Beacon Labs
  • First Aid/CPR Certified
  • Certified Bartender - Ironclad Systems

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