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Skills

  • Conflict resolution
  • Administrative support
  • Operational improvement
  • HRIS applications proficient
  • Business operations
  • Attention to detail
  • Interpersonal communication
  • Conflict resolution analysis
  • Team management
  • Insurance billing

Work Experiences

  • Increased productivity by organizing my schedule and making appointments.
  • Increased improvement initiatives by troubleshooting problems and taking corrective action using quality assurance and client relations.
  • Evaluated staff performance at a number of locations and made training recommendations.
  • Completed training within 5 months.
  • Contributed to a 65% reduction in errors.
  • Collaborated with HR and legal teams.
  • Assisted employees across Seattle.
  • Addressed employee questions.
  • Analyzed company leave data.
  • Acted as a liaison between employees and senior management in order to respond to questions, complete contract processing, and facilitate problem resolution.

Summaries

  • Multilingual and fluent in German and Japanese, with a strong grasp of cultural differences.
  • HubSpot expert with policy development and documentation experience.
  • Knowledge of Power BI in depth, as well as budget management and cross-functional collaboration abilities.
  • Employer regulations and record-keeping requirements are well-understood.
  • Leave of Absence Specialist is a hardworking and dependable Leave of Absence Specialist who excels at data analysis and risk assessment.
  • Results-oriented Miscellaneous professional with project management, stakeholder engagement, and quality assurance strengths.
  • Customer relationship management, HR expertise, strategic planning, and time management are among the skillsets of this adaptable and focused team player.
  • Balanced compliance with employee advocacy.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Adept at centralizing leave data.

Accomplishments

  • Worked closely with HR and legal teams to audit 18 ADA accommodation cases, achieving full compliance with state and federal standards.
  • Provided end-to-end support for complex leave-of-absence cases, reducing case resolution time by 53% within Miscellaneous.
  • Facilitated discussions with senior leadership to align leave policies with business objectives, obtaining executive buy-in for strategic initiatives.
  • Partnered with external legal counsel to resolve complex FMLA and ADA leave cases, successfully closing 72% of cases without escalation.
  • Successfully negotiated 14 employee accommodations under ADA, reducing potential risk exposure by proactively addressing legal requirements.
  • Managed cross-department communications regarding leave cases, reducing time spent on information retrieval by 81%.
  • Assisted employees across multiple departments with leave requests, resulting in a 71% improvement in employee satisfaction scores on annual surveys.
  • Created an interactive leave-balances spreadsheet that was adapted by 3 teams company-wide, improving visibility into employee leave accruals.
  • Led initiative to enhance parental leave offerings, which resulted in improved employee retention post-leave by 72% compared to system.
  • Reduced payroll discrepancies in paid time off accruals by collaborating with the compensation team in Vantage, improving accuracy by 16%.

Affiliations

  • Member, Association of Workplace Investigators (AWI)
  • Member, HR Technology Alliance Partner Network
  • Active Member, National Human Resources Association (NHRA)
  • Volunteer Contributor, Workforce Management Leave Administration Forums
  • Affiliation, WorldatWork for Total Rewards and Employee Benefits
  • Member, International Public Management Association for Human Resources (IPMA-HR)
  • Certified in CPA, Compliance with Family and Medical Leave Act (FMLA)
  • Course Participant, Advanced Leave Mediation Techniques
  • Certified, ADA Coordinator Training Certification Program (2015)
  • Participant, Advanced Absence Management Training Program (2024)

Certifications

  • Leave and Disability Management Certification Summit Group
  • Certified HR Tech Professional (CHRP) metric
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Application Associate
  • Certification in Leave Administration Systems (CLAS)
  • Compliance Certification from the International Foundation of Employee Benefit Plans (IFEBF)
  • Salesforce
  • Strategic HR Leadership from American Management Association (AMA)
  • Cisco Certified Network Associate (CCNA)
  • Employment Law Certification system

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