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Skills

  • Administrative support
  • Client needs assessment
  • Problem resolution
  • Relationship development
  • First Aid/CPR
  • Inventory management
  • Regulatory compliance
  • Client amenities
  • MS Office
  • Operational improvement

Work Experiences

  • Learned team leadership and client relations to help with office needs.
  • Achieved 9% higher satisfaction rates.
  • Adjusted itineraries swiftly.
  • Asana was delivered to customer locations by me.
  • Was in charge of all tasks delegated to me, including workflow optimization and performance reporting.
  • Developed a reputation for punctuality and hard work.
  • Promoted product branding initiatives by prominently displaying travel brochures and promotional literature.
  • Spoke with people traveling to high-risk areas like Raleigh and Seattle about security concerns and protocols.
  • Working with team members and customers to find workable solutions improved operations.
  • Maintained operational proficiency in coordinating customers' international and domestic travel arrangements, including booking flights, hotels, and rental cars.

Summaries

  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Process, initiative, and method are all available.
  • Travel Agent Intern with stakeholder engagement and strategic planning abilities.
  • Has a strong research background and a passion for travel.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Clear understanding of strategic planning and process improvement as well as cross-functional collaboration training.
  • Travel consultant with a strong desire to sell and a focus on leisure travel.
  • Personable and well-known for his data analysis abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Maintained up-to-date knowledge on airline and hotel loyalty programs, assisting frequent travelers in earning maximum points and status upgrades.
  • Resolved client challenges related to travel documentation, visa requirements, and health certifications, improving trip onboarding efficiency by 35%.
  • Assisted in organizing corporate group incentive trips, successfully managing schedules and preferences for 15 participants to ensure a smooth experience.
  • Provided after-hours support for travel emergencies, resolving issues such as missed flights or hotel overbookings, increasing client satisfaction by 49%.
  • Documented and resolved framework which led to program.
  • Developed relationships with global travel providers to gain exclusive package deals, adding 42% to the agency's year-over-year revenue growth.
  • Provided clients with expert knowledge on travel insurance policies and travel restrictions, particularly in relation to health and security alerts.
  • Managed client travel profiles, ensuring preferences were tailored into travel itineraries, contributing to an 64% increase in repeat customer interaction.
  • Aided in the monitoring and resolution of conflict with travel vendors, achieving a 60% reduction in delayed responses and supplier complaints.
  • Performed customer follow-up calls after trips to collect feedback and address concerns, resulting in a 72% improvement in client retention.

Affiliations

  • Sustainable Travel International
  • Society of Women Engineers
  • Tour Operators United (TOU)
  • Lions Club
  • National Association of Social Workers
  • Pacific Asia Travel Association (PATA)
  • Freemason
  • American Travel Industry Association (ATIA)
  • Society for Incentive Travel Excellence (SITE)
  • National Association of Career Travel Agents (NACTA)

Certifications

  • Destination Specialist Certification - Hawaii, Europe, Asia by Northwind - 2022
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Amadeus GDS System Certification - Salesforce- 2020
  • CLIA Certified Cruise Counselor (CCC) Certification
  • Certified Public Accountant
  • ARC Verified Travel Consultant (VTC) Certification - 2023
  • Certification in Travel Planning and Booking Systems - Microsoft Excel - 2019
  • Supplier Relationship Management Certification - 2017

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