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Skills

  • CCTV
  • MS Office
  • Insurance billing
  • Marketing
  • Travel arrangements
  • RFI Scanners
  • Logistics coordination
  • Company branding
  • Hotel accommodations
  • Administrative support

Work Experiences

  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered 17 phone calls per 18 months to assist customers.
  • Assisted in the creation of category procedures.
  • Oversaw the delivery of procedure project by program team, which resulted in initiative.
  • Looked for industry trends on social media and through online sources.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Kept my initiative knowledge up to date by doing cross-functional collaboration and stakeholder engagement.
  • Answered 13 calls per the past year to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Explained security concerns and protocols to people traveling to high-risk areas such as workflow optimization.

Summaries

  • Has a strong research background and a passion for travel.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Travel Agent Intern with stakeholder engagement and strategic planning abilities.
  • Strategic thinker with expertise in project management.
  • Proficient in promoting system by leveraging quality assurance and stakeholder engagement knowledge.
  • Strengths in data analysis and strategic planning backed up by Travel and Hospitality training.
  • Demonstrated customer service and conflict resolution skills.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Self-starter with unrivaled expertise in performance reporting and cross-functional collaboration.
  • Expertise in providing excellent customer service and resolving conflicts.

Accomplishments

  • Communicated effectively with clients to understand and tailor trips based on personal interests, creating customized travel experiences with high customer satisfaction.
  • Maintained up-to-date knowledge on airline and hotel loyalty programs, assisting frequent travelers in earning maximum points and status upgrades.
  • Assisted in developing travel insurance comparison tools, helping clients choose the best policy, which led to a 15% reduction in post-trip claims.
  • Ensured rapid communication with airlines and hotels to resolve missed flights and lost baggage, reducing emergency response times by 76%.
  • Played an integral role in organizing promotional FAM trips for destination showcases, improving product knowledge and subsequent sales by 21%.
  • Implemented travel package customizations that increased upselling opportunities during consultations, driving an additional $6 in monthly revenue.
  • Trained in the effective use of program, improving booking efficiency and reducing error rates by 16%.
  • Developed relationships with global travel providers to gain exclusive package deals, adding 42% to the agency's year-over-year revenue growth.
  • Monitored travel supplier performance, ensuring that services met agency quality standards and resulting in a 58% improvement in supplier relationships.
  • Assisted in the curation of bespoke luxury travel packages, aligning offerings with client preferences and market trends, resulting in a 85% higher conversion rate.

Affiliations

  • Association of Corporate Travel Executives (ACTE)
  • Society for Incentive Travel Excellence (SITE)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • International Air Transport Association (IATA)
  • Student & Youth Travel Association (SYTA)
  • Certified Travel Associate (CTA)
  • Professional Association of Travel Hosts (PATH)
  • World Travel Agents Associations Alliance (WTAAA)
  • Pacific Asia Travel Association (PATA)

Certifications

  • Supplier Relationship Management Certification - 2017
  • Project Management Professional (PMP)
  • Certified Tourism Ambassador (CTA) - Location Specific Certification
  • First Aid/CPR Certified
  • Certified Travel Associate (CTA) - 2022 by Travel Institute
  • Certified Independent Travel Agent (CITA) by Ironclad Systems
  • Travel Agency Accreditation with ARC - 2016
  • Travel and Tourism Professional (TTP) Certification from Harbor & Co. - 2020
  • Microsoft Office Specialist (MOS)
  • Certified Airline Specialist - process by Brightline - 2019

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