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Skills

  • Money handling abilities
  • Customer Satisfaction Enhancement
  • Key stakeholder relationship building
  • Order fulfillment
  • Corporate order handling
  • Retail materials management
  • Training development aptitude
  • Acceptance of order changes
  • Shipping procedures understanding
  • Staff education and training

Work Experiences

  • Educated employees on company procedures and services.
  • Created and maintained a detailed database to develop promotional sales.
  • In the top 18% of employees for successful launched.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Entered customer interaction details into SAP to track requests, document problems, and record solutions offered.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.

Summaries

  • With extensive experience in the system industry, I am a knowledgeable and dedicated customer service professional.
  • Under duress, personable and professional.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate program systems is one of my specialties.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Instacart Shopper and outstanding performer in quality assurance and data analysis.
  • Committed to providing world-class customer service while remaining professional.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Dedicated to meeting and exceeding category objectives through effective communication and standard abilities.
  • Clear understanding of strategic planning and process improvement as well as project management training.

Accomplishments

  • Used data from store restocking schedules to prioritize essential items in high-demand orders, improving delivery effectiveness.
  • Responded to customer order changes efficiently, maintaining a 55% order completion rate despite mid-order modifications.
  • Leveraged time-management strategies to complete 34% more orders during peak periods without sacrificing quality.
  • Adapted to changes in delivery demand by accepting additional orders during peak hours, contributing to a 37% overall revenue increase.
  • Collaborated with team of 9 in the development of category.
  • Resolved customer concerns and special requests promptly, improving overall service ratings by 26% points.
  • Monitored store promotions and stock changes to provide customers with more cost-effective shopping options, leading to a 23% increase in repeat orders.
  • Maintained a 80% punctuality rate during 2022 by proactively planning routes based on real-time traffic data.
  • Achieved Outstanding Service Award for maintaining a 74% accuracy rate across 17 consecutive deliveries.
  • Achieved Excellence Award for obtaining a 82% on-time delivery record across 6 orders during 2018.

Affiliations

  • Rotary International
  • Society for Professional Delivery Drivers (SPDD) – Affiliation in 2024
  • Association of Information Technology Professionals
  • On-Demand Gig Workers Association – Member, peer-to-peer training in Microsoft Excel
  • Gig Economy Professionals Alliance – Participated in 8 workshops on time management
  • Customer Service Excellence Association – Credentialed in OSHA
  • Council of Supply Chain Professionals – Junior Member
  • International Institute of Time Management – Completed PMP
  • Freemason
  • Lions Club

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Post-Delivery Customer Interaction Certification by framework
  • E-commerce Logistics Specialist Certification by Ironclad Systems
  • Certified Safe Food Handling Practices by category 2023
  • Certified Business Analysis Professional (CBAP)
  • Advanced Food Safety Certification by Harbor & Co.
  • CompTIA A+ Technician
  • Basic Certification in Retail Food Safety Compliance by program

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