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Skills

  • International sales support
  • Route dispatch
  • Account management
  • Retail store support
  • Credit card processing
  • Training development aptitude
  • Strategic sales knowledge
  • Error-free order accuracy
  • Report preparation
  • Customer education on app features

Work Experiences

  • Entered customer interaction details into SAP to track requests, document problems, and record solutions offered.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Double-checked order data on a one year basis to ensure that transactions and shipping dates were correct.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Educated employees on company procedures and services.
  • Facilitated category orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Provided clients with basic technical support for a variety of system company products.
  • Kept up to date on product and service changes.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Collaborated with vendors to plan more than 10 daily pickups and weekly deliveries.

Summaries

  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Under duress, personable and professional.
  • With extensive knowledge of client relations and proven multitasking abilities, I am well-versed in project and time management.
  • Fluent in Mandarin. Personable and professional communicator.
  • Strengths in stakeholder engagement and strategic planning backed up by Miscellaneous training.
  • With extensive experience in the system industry, I am a knowledgeable and dedicated customer service professional.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Within Miscellaneous, senior Instacart Shopper and outstanding performer in quality assurance and data analysis.
  • Worker with a strong understanding of system organization and standard product issues.
  • Achieved success in providing unsurpassed customer service.

Accomplishments

  • Reduced late delivery incidents by implementing more effective route management during high-traffic times.
  • Monitored store promotions and stock changes to provide customers with more cost-effective shopping options, leading to a 23% increase in repeat orders.
  • Recognized for achieving the highest customer satisfaction score of 64% across 9 orders in 2015.
  • Resolved customer concerns and special requests promptly, improving overall service ratings by 26% points.
  • Collaborated with team of 9 in the development of category.
  • Boosted customer satisfaction by coordinating closely with support teams to rectify inaccurate orders within one year.
  • Adapted to changes in delivery demand by accepting additional orders during peak hours, contributing to a 37% overall revenue increase.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used problem-solving techniques to quickly resolve product shortages, securing alternate items approved by customers in two years.
  • Assisted in piloting a new in-store pickup protocol that reduced average wait times by 17%.

Affiliations

  • International Association of Administrative Professionals
  • American Association of Mobile App-Based Contractors – Regional Mentor
  • National Driving and Logistics Certification Program – Level Lean
  • Certified Logistics Professional – Member Since 2015
  • Association for Supply Chain Management (APICS)
  • On-Demand Gig Workers Association – Member, peer-to-peer training in Microsoft Excel
  • Online Grocers Alliance (OGA) – Enrolled in Advanced Perishables Handling course
  • Gig Economy Professionals Alliance – Participated in 8 workshops on time management
  • Council of Supply Chain Professionals – Junior Member
  • United Perishable Goods Deliverers Association – Member

Certifications

  • Basic Certification in Retail Food Safety Compliance by program
  • ServSafe Food Handler by National Restaurant Association 2022
  • Certified Safe Food Handling Practices by category 2023
  • CPR and First Aid Certification by Cedar Works - 2017
  • Certified Online Shopper Assistant by Ironclad Systems 2019
  • First Aid/CPR Certified
  • Food Safety Manager Certification by Brightline
  • Time Management for Logistics Certificate by Summit Group
  • Certification in Client Needs Assessment and Management
  • First Responders Essentials for Delivery Services

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