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Skills

  • Certification in international trade
  • Team building
  • Shipping method determination
  • Customs regulation training
  • Digital Documentation Systems
  • Demurrage and detention management
  • Pickup arrangements
  • Communications
  • MS Office
  • Compliance with free trade agreements

Work Experiences

  • Created efficient, detailed records for exported cargo, achieving real-time processing for 63% of shipments.
  • Contributed to successful customs clearance.
  • Conducted post-clearance audits to find discrepancies, recovering $6 in tax refunds for clients.
  • Assisted in the smooth customs clearance for over 5 shipments per week, leading to a 31% reduction in delays.
  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
  • Challenged excessive tariff applications, saving clients 47% on their expected customs duty payments.
  • Cut clearance time by 78% for seasonal products.
  • Built client trust.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Within Miscellaneous, senior Clearing Agent and outstanding performer in vendor management and risk assessment.
  • Conducted custom-tailored analysis.
  • Avoided $5 in penalties.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Power BI and SAP are both QuickBooks proficient.
  • Directing incoming and outgoing air freight routes, as well as organizing and scheduling freight delivery and pickup, is a strong suit.
  • Clearing Agent with expertise handling $12+ in monthly shipments, ensuring full adherence to customs compliance regulations and reducing potential penalties.

Accomplishments

  • Maintained accurate records of all tariff changes in 2020, ensuring the business stayed compliant with fluctuating international duty rates.
  • Collaborated with team of 4 in the development of metric.
  • Resolved complex customs issues for clients within program hours, ensuring minimal disruption to supply chain operations.
  • Implemented a risk assessment protocol for international shipments that resulted in a 64% reduction in customs-related issues.
  • Implemented a KPI dashboard for customs clearance operations, leading to a 32% improvement in performance visibility for management.
  • Increased shipment clearance accuracy by conducting bi-weekly training for new and existing employees on customs protocols and regulations.
  • Reviewed carrier contracts and identified 15 cost-saving opportunities, resulting in a 42% reduction in logistics expenditures.
  • Established a compliance tracking system leveraging Tableau, which improved real-time reporting and reduced customs penalties by $15.
  • Tracked and resolved denied party screening issues within 14 shipments, ensuring full regulatory compliance and saving $12 in potential fines.
  • Provided real-time solutions to customs clearance issues, reducing client inconvenience and achieving 56% satisfaction levels on feedback reports.

Affiliations

  • World Customs Organization (WCO)
  • American Medical Informatics Association
  • Collaborative Member of the Smart Borders Initiative
  • Continuous Membership in program Licensed Customs Brokers Association
  • Project Management Institute
  • Freight Forwarding Association of the Pacific Northwest
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Society of Safety Professionals
  • International Air Transport Association (IATA)
  • National Customs Brokers & Forwarders Association of America (NCBFAA)

Certifications

  • International Air Transport Association (IATA) Dangerous Goods Regulations (DGR) Certification
  • CompTIA Security+
  • Salesforce
  • Certified Public Accountant
  • Certified International Trade Professional (CITP)
  • HAZMAT Transportation Certification
  • Certified Public Accountant (CPA)
  • Certified Supply Chain Professional (CSCP)
  • Basic Import and Export Documentation Training
  • CompTIA A+ Technician

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