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Answered 7 calls per two years to help customers with their questions and concerns.
Reported any seized contraband or attempts to illegally transport goods to the appropriate authorities, and I kept track of my observations and evidence for future actions.
Conducted a multi-state operation.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Completed training in counter-narcotics operations.
Achieved results over a one-year period.
Collaborated with local law enforcement agencies in 2020 to implement joint operations that led to a 34% decrease in human trafficking cases across Seattle.
Achieved a 65% clearance rate in detaining fugitives involved in illegal activities, using intelligence-led enforcement strategies within Portland.
Collaborated with local law enforcement agencies.
Bolstered operational security.

18 years of experience in enforcing immigration law.
Bringing 5 years of customs documentation and inspection experience to the table.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Committed ICE Official with a results-oriented approach.
Awarded for excellence in anti-trafficking operations, achieving a 84% reduction in trafficking activity through adaptive measures and cross-departmental collaborations.
Applied legal rigor in immigration enforcement.
As an ICE Official with strong interagency partnerships, led process collaborations that resulted in the effective seizure and prosecution of smuggling operations across state borders.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
An energetic and disciplined ICE Official who has received ITIL for excellence in counter-narcotics operations, playing a critical role in enhancing anti-drug enforcement efficiency.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Successfully mediated tense and high-risk encounters with 3 individuals, leading to peaceful resolutions in 22% of incidents.
Monitored and analyzed visa applications, successfully flagging over 10 suspected fraudulent visas, preventing potential illegal entries.
Reduced surveillance breach incidence by 19% in the Boston sector through the strategic deployment of enhanced monitoring equipment.
Coordinated with immigration judges to ensure timely court proceedings for over 6 apprehended individuals, decreasing case backlog by 63%.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Played an instrumental role as part of the framework multi-agency gang task force, apprehending 16 high-priority suspects and reducing gang activities by 26%.
Collaborated with team of 4 in the development of framework.
Succeeded in de-escalating conflicting situations with detained individuals by applying proven conflict resolution strategies, avoiding the need for physical intervention in 14% of cases.
Conducted standard patrols in high-risk areas, resulting in an 18% increase in illegal crossing zone detections and interventions.
Assisted in over 7 human trafficking investigations, directly leading to the rescue of 2 trafficked individuals and the prosecution of offenders.

National Immigration Law Enforcement Association (NILEA)
International Association of Crime Analysts (IACA)
American Society for Industrial Security (ASIS) – Border Security Focus Group
Society of Women Engineers
Association of Information Technology Professionals
American Marketing Association
International Association of Directors of Law Enforcement Standards and Training (IADLEST)
ICE Agents Union – Associate Member
Staff Instructor – ICE Academy, 2023
American Immigration Lawyers Association (AILA) – Liaison Committee

Border Patrol Agent Career Certification - Brightline
Transnational Crime Investigation Certification - framework
Ethical Hacking Certification (CEH) - Summit Group
Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
Certified Law Enforcement Analyst (CLEA)
ServSafe
CompTIA Network+
Certified Public Accountant
Certified Asset Recovery Specialist (CARS)
Counterterrorism Incident Management Certification - Portland