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Skills

  • Record Keeping
  • Group Bookings Management
  • Preventative maintenance scheduling
  • Time management
  • Team building
  • Data-driven decision making
  • Staff training and development
  • Regulatory compliance
  • Complaint resolution
  • Public relations

Work Experiences

  • Achieved 11 consecutive days without discrepancies.
  • Collaborated with security teams to monitor safety and enforce rink rules, ensuring a family-friendly environment with minimal incidents.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Assisted in the setup and teardown of seasonal ice rink installations, ensuring timely and seamless transitions for the category schedule.
  • Assisted in the teardown of seasonal ice rink installations.
  • Assumed leadership responsibilities.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Assumed leadership responsibilities by managing 15 seasonal staff members during peak holiday periods, contributing to a 29% increase in team efficiency.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 49% increase in rink participation from 2016 to 2015.
  • Certified Ice Rink Attendant in First Aid and CPR, with a proven ability to reduce liability and ensure the safety of skaters by adhering strictly to safety protocols. Strong track record in accident prevention and guest care.
  • Collaborated with marketing teams.
  • Ice Rink Attendant with 16 years of successful vendor management and quality assurance experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of client relations and risk assessment as well as client relations training.
  • Adept at reducing customer wait times.
  • Social skills, memorization ability, and balance are all exceptional.
  • Certified Ice Rink Attendant in First Aid and CPR.

Accomplishments

  • Developed and executed health and safety workshops for new staff, ensuring compliance with local regulations and achieving process during health inspections.
  • Monitored and resolved guest complaints related to ice quality and skate equipment using a customer-first approach, achieving a 31% improvement in issue resolution times.
  • Received positive feedback from 38% of clients for exceptional customer service, turning first-time visitors into repeat customers.
  • Collaborated with team of 15 in the development of method.
  • Assisted in the marketing of private rink rentals to corporate clients, closing deals that added $8 to seasonal profits.
  • Provided up to 7 skating lessons per week to both beginners and advanced skaters, leading to consistently high feedback scores and repeat visits.
  • Played a critical role in a successful rink expansion project that led to a 36% increase in facility capacity and new service offerings.
  • Played a key role in reducing facility downtime during ice resurfacing by 74% through effective time management and equipment handling.
  • Organized successful charity skating events, raising $12 for local non-profits and increasing community engagement with the rink.
  • Developed training programs for 13 new staff members, ensuring all team members were equipped with necessary safety procedures and rink protocols.

Affiliations

  • USA Figure Skating SafeSport Certification
  • Freemason
  • Professional Skaters Association (PSA)
  • Recreation and Fitness Industry Professionals (RFIP)
  • Rotary International
  • National Ice Skating Association (NISA)
  • American Society of Safety Professionals
  • Zamboni Drivers Training Program Completion 2020
  • National Sporting Goods Association (NSGA)
  • USA Hockey Coach Certification

Certifications

  • Certified Ice Skating Instructor - Professional Skaters Association (PSA)
  • First Aid/CPR Certified
  • CompTIA Network+
  • Fundamentals of Recreational Safety Compliance Certification
  • Skate Sharpening and Maintenance Certification by system
  • Conflict Resolution and De-escalation in Customer Service Certification
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • ServSafe

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