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Skills

  • Credit scoring model implementation
  • Customer service
  • First Aid/CPR
  • Loan approval processes
  • Customer relationship management
  • Budgets
  • Communications
  • Operational improvement
  • Customized credit solutions
  • Credit reporting accuracy

Work Experiences

  • Authored credit review guidelines followed by all regional offices, which improved underwriting consistency across 13 locations.
  • Achieved recovery within 6 months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported SAP to 18 months customer locations.
  • Achieved results in two years.
  • Oversaw high-volume accounting operations with a 10-person team focused on efficient budget administration, AP/AR, and other financial management needs.
  • Internal and regulatory financial reports, such as balance sheets and income statements, were prepared by me.
  • Oversaw the delivery of standard project by category team, which resulted in metric.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 62% reduction in manual workload.

Summaries

  • Coordinated cross-team initiatives.
  • Collaborated with legal and compliance teams.
  • Achieved 40% productivity growth.
  • Costs were consistently reduced while profits were increased.
  • Aligned with regulatory standards.
  • Achieved portfolio growth.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Well-qualified financial systems leader with a track record of managing internal accounting processes, strengthening controls, and optimizing systems for peak performance.
  • Consistent track record of recovering overdue receivables.
  • Skilled in producing reports, evaluating department operations, and handling month- and year-end closings.

Accomplishments

  • Achieved a 67% reduction in Days Sales Outstanding (DSO) across a portfolio worth $2, enhancing overall cash flow.
  • Documented and resolved process which led to category.
  • Automated the credit approval workflow using ServiceNow, increasing team productivity by 56% and reducing human error.
  • Successfully collected on $11 worth of outstanding debt by renegotiating payment terms with underperforming clients.
  • Resolved product issue through consumer testing.
  • Mentored a team that processed loan approvals totaling over $7, achieving an 43% approval success rate.
  • Successfully reduced delinquency rates by 75% through customized credit monitoring solutions.
  • Drove the implementation of delinquency reduction initiatives, lowering delinquent account rates from 60% to 22% in two years.
  • Analyzed portfolio risk metrics, resulting in the identification of $8 in potential exposure and formulating actions that reduced risk by 58%.
  • Orchestrated complex negotiations with delinquent accounts, recovering over 38% of balances previously deemed unrecoverable.

Affiliations

  • American Medical Informatics Association
  • Association for Computing Machinery
  • Credit Research Foundation (CRF)
  • Chartered Credit Analyst Certification
  • Financial Services Credit Risk Network (FSCRN)
  • Society for Risk Analysis (SRA)
  • Institute of Credit Management (ICM)
  • Toastmasters
  • Financial Executives International (FEI)
  • Association of Information Technology Professionals

Certifications

  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Treasury Professional (CTP)
  • Certified Compliance and Risk Professional (CCRP)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Credit Risk Certified (CRC)
  • Credit and Collections Risk Management Certification – Northwind
  • Certified Financial Services Auditor (CFSA)
  • Project Management Professional (PMP)

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