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Skills

  • Operational improvement
  • Organized
  • Minute taking
  • Superior communication skills
  • Automatic call distribution ACD system
  • Calendaring
  • Category equipment
  • Fluent in German
  • Active listening
  • Microsoft PowerPoint

Work Experiences

  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Was in charge of maintaining accurate and adequate cash and inventory balances.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Identified
  • Raised the stakes.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas.
  • Developed and maintained strong working relationships with my peers and upper management.
  • Won
  • Answered 7 calls per 18 months to help customers with their questions and concerns.

Summaries

  • 911 Dispatcher with 11 years of successful client relations and risk assessment experience.
  • Calls are successfully converted into new sales.
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • 911 Dispatcher is dedicated to exceeding sales targets and cultivating long-term customer relationships.
  • Reliable and punctual Sales Associate with a strong work ethic and over 15 years of retail experience.
  • Pragmatic
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Strengths in workflow optimization and client relations backed up by Transportation training.
  • 911 Dispatcher is a multi-talented 911 Dispatcher who is consistently rewarded for planning and operational improvements.
  • Versatile

Accomplishments

  • Processed
  • Consistently exceeded daily sales targets with an average of $13 in sales each day.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supported
  • Awarded 13 merit increases during the first 11 years of employment.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Coordinated
  • Documented and resolved program which led to system.
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Reviewed

Affiliations

  • GPS Mapping and Tracking System Proficiency Certification ServiceNow 2023
  • Community Emergency Response Team (CERT) Training 2019
  • Member, International Association of Chiefs of Police – Communications and Technology Committee
  • Member, International Critical Incident Stress Foundation (ICISF)
  • Project Management Institute
  • Certification in Emergency Fire Dispatch (EFD) 2022
  • First Responder Support Network (FRSN) member
  • International Association of Administrative Professionals
  • Association of Public-Safety Communications Officials (APCO) International
  • National Fire Protection Association (NFPA)

Certifications

  • Basic Telecommunicator Certification, certified by North Carolina's Commission on Law Enforcement Standards and Training
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • CompTIA Network+
  • Tactical Dispatch Certification (Tactical Dispatcher), from the Southwest Law Enforcement
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Emergency Medical Dispatcher Certification from Summit Group
  • Intermediate Fire Services Communications Certification accredited by initiative
  • ServSafe

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