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Skills

  • Lotus Notes
  • Austin Logistics call center systems
  • Organized
  • Flexible scheduling
  • Employee scheduling
  • Dependable and reliable
  • Budgets
  • Business operations
  • Law enforcement collaboration
  • Document control

Work Experiences

  • Answered 7 calls per 18 months to help customers with their questions and concerns.
  • Prepared and sold a diverse range of customized merchandise to both individuals and businesses.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Won
  • Recommendation
  • Trained 11 new employees in procedures and policies in order to improve team performance each quarter.
  • Attended 18 team meetings to express my concerns and provide constructive feedback to others each month.
  • Completed an average of 3 transactions in a timely manner each day.
  • Was in charge of maintaining accurate and adequate cash and inventory balances.
  • Translated for the entire 14-person team in order to meet the needs of Mandarin-speaking customers.

Summaries

  • 911 Dispatcher with 11 years of successful client relations and risk assessment experience.
  • Motivated individual.
  • Flexible
  • 911 Dispatcher is a multi-talented 911 Dispatcher who is consistently rewarded for planning and operational improvements.
  • Within Transportation, senior 911 Dispatcher and outstanding performer in budget management and cross-functional collaboration.
  • Motivated
  • Solid team player with a cooperative and positive attitude.
  • Calls are successfully converted into new sales.
  • Conscientious
  • Articulate

Accomplishments

  • Directed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Adapted
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Determined
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Implemented
  • Coordinated
  • Secured
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.

Affiliations

  • Emergency Medical Dispatcher (EMD) Certification 2016
  • Society of Women Engineers
  • Member, National Communication Association (NCA)
  • Certification in Emergency Fire Dispatch (EFD) 2022
  • Project Management Institute
  • National Fire Protection Association (NFPA)
  • Community Emergency Response Team (CERT) Training 2019
  • Association of Public-Safety Communications Officials (APCO) International
  • Toastmasters
  • IEEE Information Systems for Emergency Management Subcommittee Member

Certifications

  • Criminal Justice Information Systems (CJIS) Security Awareness Training
  • Public Safety Technology Systems Certification by program
  • Public Safety Telecommunicator Instructor, certified by APCO Institute
  • Automated External Defibrillator (AED) Certification from American Red Cross
  • Cardiopulmonary Resuscitation (CPR) and First Aid Certification, accredited by the American Heart Association
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • National Emergency Number Association (NENA) Emergency Number Professional (ENP)
  • CompTIA Network+
  • Customer Service Professional Certificate

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