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Skills

  • Promotional support
  • Invoice processing
  • Business operations
  • MS Office
  • Flexible scheduling
  • Document control
  • Organized
  • Budgets
  • Flexible schedule
  • Proficient in MS Office

Work Experiences

  • Raised the stakes.
  • Returns and exchanges were handled by me.
  • Helped customers with complaints about the store and products.
  • Recommendation
  • Trained 11 new employees in procedures and policies in order to improve team performance each quarter.
  • Increased profits by taking advantage of opportunities to upsell additional products.
  • Promptly informed the leadership team of any violations of store policies.
  • Named Top Seller for several months through improved.
  • Transported Microsoft Excel to two years customer locations.
  • Special requests, such as BOLOs, were handled by me.

Summaries

  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Within Transportation, senior 911 Dispatcher and outstanding performer in budget management and cross-functional collaboration.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Proactive
  • Well-versed in Salesforce solutions and a strong communicator.
  • Motivated
  • Versatile
  • Deadline-driven
  • Focused on customer service
  • Known for keeping callers calm while gathering information that police and other first responders need to help resolve situations.

Accomplishments

  • Ensured
  • Coordinated
  • Reviewed
  • Winner of the “Cedar Works Employee of the Quarter” Award, process.
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Recommended
  • Streamlined
  • Integrated
  • Collaborated with team of 16 in the development of standard.
  • Awarded 13 merit increases during the first 11 years of employment.

Affiliations

  • American Marketing Association
  • Emergency Medical Dispatcher (EMD) Certification 2016
  • Member, International Association of Chiefs of Police – Communications and Technology Committee
  • American Red Cross Disaster Services Volunteer
  • Peer Support Team (PST) Volunteer for First Responders 2021
  • Continuing Education Program in 911 Telecommunications Phoenix 2015
  • American Heart Association Heartsaver CPR AED Certification 2015
  • Community Emergency Response Team (CERT) Training 2019
  • GPS Mapping and Tracking System Proficiency Certification ServiceNow 2023
  • National Emergency Number Association (NENA)

Certifications

  • Homeland Security Emergency Preparedness Certification
  • Public Safety Technology Systems Certification by program
  • Dispatch Quality Assurance Certification accredited by IAED
  • ICS-200 for Single Resources and Initial Action Incidents, certified by FEMA
  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Project Management (APM)
  • Cardiopulmonary Resuscitation (CPR) and First Aid Certification, accredited by the American Heart Association
  • First Aid/CPR Certified
  • Intermediate Fire Services Communications Certification accredited by initiative
  • Advanced Certificate in Business Accounting

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