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Skills

  • Change management in healthcare
  • Business operations
  • Root cause analysis
  • End user satisfaction improvement
  • Application support
  • Data entry error minimization
  • Operational improvement
  • First Aid/CPR
  • Relationship development
  • Mac systems

Work Experiences

  • Kept track of running systems and entered commands to troubleshoot issues like system and standard.
  • Achieved a first response resolution rate of 22%.
  • Achieved $18 savings in project overruns.
  • Achieved results over several months.
  • Acted as escalation point for complex issues.
  • Achieved an 16% boost in workflow efficiency.
  • Boosted operational workflow speed by 58% post Go-Live.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Increased company revenue by 9% beyond the past year targets by upselling products and services.
  • Achieved resolution during the Go-Live phase.

Summaries

  • Clear understanding of workflow optimization and process improvement as well as quality assurance training.
  • Competent Meditech Go-Live Support Specialist with experience assisting method users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Effectively troubleshoots and resolves issues on its own.
  • Achieved a 52% increase in user engagement post-Go-Live.
  • Meditech Go-Live Support Specialist is a multi-talented Meditech Go-Live Support Specialist who is consistently rewarded for planning and operational improvements.
  • Adept in Meditech Go-Live planning and execution.
  • Achieved a 57% decrease in post-implementation queries.
  • Achieved over 58% user satisfaction during implementations.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Subject matter expert on Microsoft Excel with exceptional skills and knowledge in team leadership.

Accomplishments

  • Supported implementation and data conversion efforts for category, resulting in 81% successful integration without data loss or corruption.
  • Established an escalation process for unresolved Go-Live issues, significantly lowering user frustration and closing 65% of incidents within two years.
  • Trained over 12% of clinical staff on error handling within Meditech, leading to a successful Go-Live with 25% fewer user exceptions.
  • Partnered with end-users to optimize Meditech’s metric configuration, leading to a 65% increase in operational efficiency post-Go-Live.
  • Leveraged PMP to resolve complex technical issues during the Go-Live phase, reducing escalations by 68% over a the past year period.
  • Collaborated with clinical teams to customize screen layouts in Meditech standard, leading to faster data entry and reducing data input errors by 65% post Go-Live.
  • Resolved 17 major system bugs within the first three years post-Go-Live, which resulted in a 64% reduction in clinician-reported issues.
  • Developed troubleshooting guides to facilitate faster resolution times during peak Go-Live periods, contributing to a 54% improvement in average response time.
  • Trained hospital staff on key Meditech functionalities, resulting in a 42% decrease in troubleshooting calls after Go-Live.
  • Collaborated with team of 2 in the development of system.

Affiliations

  • Certified Healthcare CIO (CHCIO) Program
  • Clinical Documentation Improvement (CDI) Certification Programs
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Medical Device and User Fee Advisory Committee
  • American Association of Healthcare Administrative Management (AAHAM)
  • Health Information, Management, and Systems Society Clinical Informatics Subcommittee
  • American Marketing Association
  • Personal Membership in the Meditech Information Exchange Forum (MIEF)
  • American Medical Informatics Association
  • Informatics Nurses Certification through the American Nurses Credentialing Center (ANCC)

Certifications

  • Certified Healthcare Technology Implementation Specialist
  • CompTIA A+ Certification
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Epic Go-Live Support Certification
  • Project Management Professional (PMP)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) by HIMSS
  • Cisco Certified Internetwork Expert (CCIE)

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