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Skills

  • Food preparation and safety
  • Organization
  • Operational improvement
  • Delegation of food running tasks
  • Menu memorization
  • Timely food delivery
  • Customer-focused service
  • Error-free order handling
  • Table layout
  • Problem resolution

Work Experiences

  • Assisted in post-event clean-up.
  • Assisted with buffet setups for large catering events, serving up to 6 attendees with little delay in food replenishment and customer satisfaction.
  • Adapted to large-scale formal dining experiences.
  • Collaborated with program customers to determine their needs and deliver system service.
  • Assisted with buffet setups for large catering events.
  • Anticipated and fulfilled guest needs.
  • Awarded by restaurant management in 2015.
  • Awarded Top Performer for excellent service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assured beverages and garnishes were delivered in the right order.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Eager to contribute my 6 years of related experience to the Harbor & Co. Team.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Committed to providing timely, accurate service.
  • Adept at reducing food waste by streamlining portions and working closely with kitchen staff to ensure ideal plate presentations with minimal excess.
  • Assistant Food Runner is a multi-talented Assistant Food Runner who is consistently rewarded for planning and operational improvements.
  • Attentive Assistant Food Runner.
  • Assisted in reducing post-event cleanup time.
  • Adhered to dietary restriction notices.
  • Consistently contributed to 5-star guest experiences and numerous positive online reviews through attentiveness, professionalism, and seamless food running service.

Accomplishments

  • Assisted in arranging banquet-style setups for large events, leading to a smoother service flow and reducing setup time by 18 months.
  • Collaborated with chefs to perfect timing of meal courses during multi-level dining experiences, enhancing guest satisfaction and course pacing.
  • Partnered with the culinary team to expedite food orders during method, achieving 74% on-time delivery benchmark.
  • Balanced multiple tasks such as food running and assisting servers, reducing service errors by 81% during dinner rush.
  • Initiated a cross-training program to improve teamwork among service staff and kitchen employees, improving guest experience ratings by 31% points.
  • Proactively addressed guest concerns and coordinated with the kitchen, ensuring a 43% decrease in delayed orders.
  • Implemented changes to route planning for food delivery, improving timing and reducing walking distance by 60% for food runners.
  • Developed a system for tracking repeat guest preferences, boosting personalized service and contributing to a 54% increase in return customers.
  • Effectively took initiative in maintaining customer engagement, resulting in 82% higher 'Excellent' reviews on post-meal surveys.
  • Contributed to the restaurant earning a Excellence Award by ensuring prompt, polite service and consistent quality in food delivery.

Affiliations

  • Toastmasters
  • Society of Human Resource Management
  • Lions Club
  • Restaurant Food Safety Coalition
  • Association of Information Technology Professionals
  • American Culinary Federation (ACF) Member
  • Restaurant & Catering Association of Columbus
  • National Bartenders Association
  • Jaycees
  • National Association for Catering and Events (NACE)

Certifications

  • Kitchen Safety and Sanitation Course - Meridian
  • Certified Hospitality Department Trainer (CHDT) - 2016
  • Certified Public Accountant
  • Service Excellence Certification Northwind - 2016
  • Hospitality Customer Relations Specialist Certification - Beacon Labs
  • Conflict Resolution and Task Management Certification - process
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Training for Intervention Procedures (TIPS) Certification
  • Teamwork and Collaboration for Food Service Certification - Cedar Works
  • Allergen Awareness Certification - Food Safety Preventive Controls Alliance (FSPCA)

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