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Skills

  • Regulatory compliance
  • Cross-functional team collaboration
  • Data center infrastructure management
  • Cloud migration strategies
  • Organization
  • Compliance and regulatory standards (e.g., GDPR, CCPA)
  • Customer service
  • Resource integrity
  • Application Performance Monitoring (APM) Tools
  • Process improvement

Work Experiences

  • Created three years reports that included data, system operation, and error monitoring information.
  • Achieved 43% compliance in 18 months.
  • Coordinated with cross-functional teams.
  • Automated server log monitoring.
  • Achieved 21% fewer incidents over one year.
  • Applied troubleshooting protocols.
  • Addressed 15 issues proactively.
  • Conducted meticulous configuration and stress testing.
  • Created automated scripts that managed scheduled system updates, leading to a reduction in manual effort by 3 hours per month.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Adept at handling complex technical tickets and coordinating with relevant teams to resolve issues, consistently improving team KPIs and boosting SLA adherence by 49%.
  • Collaborative and communicative, with a track record of quickly resolving minor issues and assisting with more complex issues.
  • Achieved full network recovery in under three years.
  • Automated 14 hours of monthly manual tasks.
  • Addressed performance bottlenecks.
  • Achieved a 20% decrease in recurring system incidents.
  • Computer Operations Specialist with 9 years of successful stakeholder engagement and quality assurance experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted SLA adherence by 83%.
  • Clear understanding of client relations and quality assurance as well as process improvement training.

Accomplishments

  • Implemented network redundancy protocols, increasing system uptime during critical periods to 56%.
  • Maintained real-time system diagnostics and monitoring, resulting in 55% faster identification of malfunctions and reduced operational delays.
  • Optimized daily backup operations for Columbus-based enterprises, decreasing backup duration by 15% and improving data reliability.
  • Streamlined incident response by integrating firewall configuration logs, improving detection and resolution times by 48%.
  • Provisioned and managed 13 Linux/Unix systems with 63% uptime across the past year, supporting high-availability applications.
  • Resolved product issue through consumer testing.
  • Implemented system security upgrades that complied with OSHA, achieving 79% reduction in vulnerability incidents.
  • Configured and deployed firewalls in process environments, improving security by 63%.
  • Monitored and maintained performance metrics, resulting in a 85% improvement in system reliability over three years.
  • Implemented a custom monitoring dashboard for Salesforce, reducing response time to system errors by 7 minutes.

Affiliations

  • DevOps Institute Member
  • Association for Computing Machinery (ACM)
  • Charter Member of the Database and Systems Experts Council
  • Toastmasters
  • National Association of Social Workers
  • Association for Computing Machinery
  • American Marketing Association
  • Jaycees
  • Cisco Certified Network Professional (CCNP) Community
  • IT Service Management Forum (itSMF)

Certifications

  • CompTIA A+
  • Certified Information Security Manager (CISM)
  • Certified Cloud Security Professional (CCSP)
  • Red Hat Certified System Administrator (RHCSA)
  • Certified Kubernetes Administrator (CKA)
  • Microsoft Certified: Power Platform Fundamentals
  • Certified Business Analysis Professional (CBAP)
  • Google Cloud Certified - Professional Cloud Architect
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)

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