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Skills

  • Supervision
  • Results-oriented
  • Process improvement
  • Client-focused
  • Multi-Task Management
  • Quick learner
  • Metric equipment
  • Business operations
  • Kennel cleaning and sanitizing methods
  • Business Development

Work Experiences

  • Assumed leadership of an underperforming IT department.
  • Used improved to keep up with technological advancements, emerging standards, and IS regulations in order to meet strategic technology goals.
  • Looked for ways to improve, redesign, and develop the application, as well as troubleshoot and resolve user and application issues.
  • Entered data into the Workday system, including payments, account information, and call logs.
  • Created, tracked, and managed information technology operating budgets as well as cost-benefit analyses for IT spending projects.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in vendor management.
  • Deployed, monitored, and maintained system installation, upgrades, and network integration to achieve method.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved Employee of the Year in 2017.

Summaries

  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Customer satisfaction is our top priority, so we focus on delivering high-quality technical solutions.
  • Technical expert in executing corporate IT and data-security initiatives by providing strategic direction, practical implementation, and Adobe Creative Suite support through spearheaded.
  • Directs the activities of the IT department and provides solution support to improve mission-critical business operations.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Building positive relationships with internal and external stakeholders for 6 years is a successful 12-year track record.
  • Costs were consistently reduced while profits were increased.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Intelligent Information Technology Manager with 15 years of IT management experience, including infrastructure, application support, and security services oversight.

Accomplishments

  • Collaborated with the executive team to secure $7 in funding for cutting-edge AI initiatives aimed at enhancing customer experience and operational efficiency.
  • Managed recruitment and training of a globally dispersed IT team with members from 10 international regions, enhancing overall team performance by 29%.
  • Spearheaded a talent upskilling initiative across 3 IT employees, resulting in a 29% boost in project output and adherence to industry best practices.
  • Implemented continuous integration/continuous delivery (CI/CD) pipelines, leading to a 16% decrease in deployment time for software updates.
  • Developed enterprise-wide reporting mechanisms using Power BI for real-time data analytics, providing C-suite decision-makers with actionable insights, resulting in category cost savings.
  • Led successful implementation of ITIL-based service management processes across 3 departments, increasing incident resolution rates by 17%.
  • Designed and deployed a security protocol that eliminated process of vulnerabilities, achieving 46% increase in enterprise cybersecurity stance.
  • Managed a budget of $13 for IT infrastructure upgrades across 7 offices, resulting in a 59% improvement in network capabilities and operational efficiencies.
  • Negotiated contracts with 2 national and international vendors, lowering overall technology procurement costs by 76%.
  • Collaborated with team of 18 in the development of system.

Affiliations

  • International Council of Nurses
  • Jaycees
  • Association for Information Systems (AIS)
  • Open Group Enterprise Architecture Standards Membership
  • SANS Institute Forum for Cybersecurity
  • Cloud Security Alliance (CSA)
  • Association for Computing Machinery’s Special Interest Group on Management Information Systems (ACM SIGMIS)
  • Rotary International
  • Society of Human Resource Management
  • Society for Information Management (SIM)

Certifications

  • Cisco Certified Internet Professional (CCIP)
  • Apple Certified Associate (ACA)
  • Cloud Foundry Certified Developer
  • CompTIA Security+
  • Certified Blockchain Professional (CBP)
  • CompTIA Network+
  • CompTIA A+ Technician
  • DevOps Engineering Practices Certification by program
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified ScrumMaster (CSM)

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