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Skills

  • File and data retrieval systems
  • Process improvement
  • Cross-functional team leadership
  • RFI Scanners
  • Business process improvement
  • Human resources best practices
  • Invoice generation
  • Insurance billing
  • CRM and office management software
  • Problem resolution

Work Experiences

  • Achieved cost savings in 2023.
  • Achieved results through careful planning and seamless coordination.
  • Used automation to manage client correspondence, record tracking, and data communications in the office.
  • Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.
  • Was in charge of customer service and satisfaction initiatives, and I reported on successful strategies to management.
  • Developed and implemented administrative processes and procedures to organize job tasks and assign personnel responsibilities.
  • Increased revenue by employing highly effective collection techniques while adhering to regulatory compliance guidelines.
  • Streamlined back office services for clients to ensure proper functionality and a positive user experience.
  • Pitched in to assist with office tasks, including program during busy periods and staff absences.
  • Collaborated with leadership on strategic direction.

Summaries

  • Flexible and dedicated team player with strategic planning and client relations expertise.
  • Professional Services Project Manager is a hardworking and dependable Professional Services Project Manager who excels at data analysis and team leadership.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Multilingual and fluent in Spanish and French, with a strong grasp of cultural differences.
  • Standard and procedure have a proven track record.
  • Highly organized, with skills in task prioritization and deadline management.
  • Successful in meeting and exceeding business objectives while satisfying customer needs.
  • SAP and Jira experts with exceptional interpersonal skills.
  • Deadline-oriented and goal-oriented, with a strong desire to succeed.

Accomplishments

  • Optimized client feedback loops, incorporating continuous improvement initiatives that enhanced customer satisfaction metrics by 18%.
  • Championed a vendor management overhaul, renegotiating contracts that saved the company framework% annually while improving service delivery timelines.
  • Provided leadership with actionable insights, enhancing resource allocation efficiency and project workload distribution by 40%, enabling successful delivery of 11 projects.
  • Trained and mentored 16 staff members globally on enterprise project management methodologies, leading to improved project consistency across 9 locations.
  • Developed key performance indicators (KPIs) to monitor team productivity, resulting in a 71% improvement in meeting project deadlines for multi-phase software rollouts.
  • Drove a business-critical cloud migration project, delivering on-time and on-budget, increasing system uptime by 15% across international office locations.
  • Negotiated vendor contracts to reduce operational costs by 49% while maintaining service level agreements (SLAs) for critical enterprise technologies.
  • Executed an agile transformation for a professional services client, integrating Kanban boards and resulting in a 58% improvement in team velocity and project throughput.
  • Delivered an enterprise-wide software rollout training to 14 employees globally, leading to a 30% improvement in post-implementation system adoption rates.
  • Achieved 6% decrease in client onboarding time through streamlining internal workflows and implementing self-service resources within the Microsoft Excel platform.

Affiliations

  • Recipient of the 2018 Excellence in Project Management Award from Beacon Labs, recognizing outstanding project delivery under budget while exceeding customer satisfaction benchmarks.
  • Volunteer coordinator for community-based professional development seminars related to Enterprise Solution Delivery hosted by Harbor & Co..
  • Member of the International Association for Project Managers (IAPM), attending annual conferences focused on project scheduling techniques and resource allocation optimization trends.
  • Volunteer mentor with process, helping new project managers navigate their first high-budget projects through strategic and collaborative resource planning.
  • Presenter at the Women in Project Management Leadership Conference, speaking on the importance of KPI development and data-driven reporting in high-profile initiatives success.
  • Continuous learning through online courses in resource management and project tracking through category, with a focus on tools like method.
  • Active participant in the International Project Management Association (IPMA) for ongoing leadership and methodology training relevant to the Professional Services industry.
  • Founder of an internal Employee Resource Group (ERG) for Professional Services Managers aimed at fostering collaboration and innovation related to project delivery.
  • Member of the International Institute of Business Analysis (IIBA) as part of continuing education in project requirements gathering and stakeholder analysis.
  • Member of Ironclad Systems Global Project Management Council, promoting best practices aligned with strategic business goals for cross-functional teams and multinational client management.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • SAP Certified Application Associate
  • Professional Scrum Master (PSM I)
  • PRINCE2 Practitioner
  • Master Project Manager (MPM) – AAPM Certification
  • CompTIA Project+
  • Professional Scrum Product Owner (PSPO I)
  • CERTIFIED TOGAF® 9 Foundation (The Open Group)
  • PMI Risk Management Professional (PMI-RMP)

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