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Skills

Scheduling and calendar management
Administrative management
Supervision
Organization
Stakeholder relationship management
Adoption of new technologies
Workflow Optimization
File and data retrieval systems
Operational improvement
Cross-functional team leadership

Work Experiences

Increased operational efficiency by managing work requests, new orders, pricing, and changes, as well as coordinating logistics to ensure delivery dates were met.
Was in charge of organizing and maintaining documents, files, and records.
Achieved a 77% increase in project completion rates.
Oversaw daily operations at the initiative office, ensuring that excellent services and care were delivered on a consistent basis.
Collaborated with leadership on strategic direction and provided actionable insights that improved resource allocation by 41% across 14 concurrent projects.
Increased revenue by employing highly effective collection techniques while adhering to regulatory compliance guidelines.
Assisted more than 10 Professional Services Project Managers with clerical needs such as taking messages, scanning documents, and routing business correspondence.
Onboarded a group of 11 administrative staff members, providing consistent job task coaching.
Placed an order for office equipment and supplies after researching vendors and obtaining quotes.
Improved productivity initiatives, account management, itinerary coordination, and client/leadership appointment scheduling.

Summaries

Effortlessly manages a wide range of administrative tasks, including mail, records, and travel arrangements.
Six Sigma certified
Looking forward to taking on a new challenge with a successful team.
Student pursuing a Telecommunications and Wireless degree who is eager to contribute developed knowledge in the role of Professional Services Project Manager.
With hands-on experience, eager to learn new skills and advance knowledge.
Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
Dependable and meticulous, with the ability to manage a variety of tasks and priorities.
Recognized for outstanding customer service and teamwork.
Quality, productivity, and organization are all important to me.
Multitasking Professional Services Project Manager with executive-level administrative management and expertise in finance, business, and operations.

Accomplishments

Delivered an enterprise-wide software rollout training to 14 employees globally, leading to a 30% improvement in post-implementation system adoption rates.
Partnered with 14 stakeholders on strategic resource allocation, enhancing productivity across 12 concurrent projects with a 50% reduction in time to delivery.
Drove a business-critical cloud migration project, delivering on-time and on-budget, increasing system uptime by 15% across international office locations.
Optimized client feedback loops, incorporating continuous improvement initiatives that enhanced customer satisfaction metrics by 18%.
Created and delivered a risk management framework that consistently identified and mitigated project threats, reducing project failure rates by 59%.
Redesigned the project launch process, integrating new tools and workflows that increased successful client deliverables by 28% across a diverse set of client portfolios.
Consulted with method to map out resource requirements for a ServiceNow infrastructure initiative, reducing project delivery time by 30% on a framework budget.
Implemented a scalable project management framework that accelerated delivery time by 75% across 12 projects, with a focus on team productivity and assigned task management.
Negotiated vendor contracts to reduce operational costs by 49% while maintaining service level agreements (SLAs) for critical enterprise technologies.
Implemented a compliance framework to ensure that 13 international projects adhered to industry regulations, leading to zero compliance issues across 2023 fiscal periods.

Affiliations

Attended the Professional Services Council’s Project Management Executive Training Program, focusing on organizational alignment and client communication strategies.
Participant in PMI's 'Enterprise Project Management Excellence' webinar, focusing on strategies for improving customer satisfaction in multinational enterprise solutions delivery.
Member of Ironclad Systems Global Project Management Council, promoting best practices aligned with strategic business goals for cross-functional teams and multinational client management.
Founder of an internal Employee Resource Group (ERG) for Professional Services Managers aimed at fostering collaboration and innovation related to project delivery.
Active membership in the Association for Project Management (APM) with a particular focus on lean and Agile framework training programs, completing coursework in resource allocation optimization.
Active participation in Denver Agile Project Management Meetup, where regular industry networking and content-sharing takes place for ongoing skills improvement.
Active membership in Toastmasters International to further refine stakeholder presentation and storytelling abilities for effective project updates and executive briefings.
Achieved Lean Six Sigma Green Belt certification through system, applicable for process and workflow optimization within high-stakes projects to improve efficiency.
2019 participant in the Digital Project Management Summit hosted by initiative, exploring emerging trends and technology innovation in project management.
Member of the International Association for Project Managers (IAPM), attending annual conferences focused on project scheduling techniques and resource allocation optimization trends.

Certifications

American Academy of Financial Management (AAFM)
Microsoft Certified: Azure Fundamentals
CompTIA Security+
First Aid/CPR
Certified Information Security Manager (CISM)
Google Project Management Certificate
Cisco Certified Network Associate (CCNA)
Master Project Manager (MPM) – AAPM Certification
Lean Six Sigma Green Belt
Certified Public Accountant (CPA)

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