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Skills

  • Staff training
  • Inventory tracking systems
  • Negotiation for discounts and deals
  • Product recommendation based on customer needs
  • Team Leadership
  • Operations management
  • Customer inquiry response efficiency
  • Team collaboration
  • Returns processing
  • Backorder Reduction

Work Experiences

  • Cross-trained junior Sales Associates in product knowledge and selling techniques, which reduced onboarding time by 82%.
  • Assisted with installations and part compatibility.
  • Arranged targeted displays and promotions for new arrivals, leading to a 34% increase in foot traffic and in-store purchases.
  • Contributed to a 31% growth in monthly impulse purchases.
  • Contacted vendors outside of my usual network in order to locate parts that were not available from traditional sources.
  • Used and maintained a working knowledge of the stock numbering system, which I organized and classified properly for easy access and organization.
  • Coordinated between vendors and internal departments.
  • Achieved a 82% reduction in returned products.
  • Collaborated with warehouse staff.
  • Achieved Innovation Award for closing sales during category, resulting in 70% growth compared to the same period last year.

Summaries

  • Achieved 21% growth in year-over-year territory sales.
  • Parts Sales Associate with 16 years of successful performance reporting and quality assurance experience.
  • Strengths in quality assurance and data analysis backed up by Construction training.
  • Recognized on a regular basis for outstanding performance and contributions to the Construction industry's success.
  • Excellent management, planning, and problem-solving skills.
  • Parts Salesman who is meticulously organized and has a broad understanding of thousands of procedure parts and their applications in a variety of situations.
  • Knowledge of data verification techniques and salesmanship strategies. Trained in budget management and Power BI use.
  • Flexible team player with strong interpersonal and problem-solving skills.
  • Achieved higher satisfaction ratings.
  • Achieved a 21% decline in stock discrepancies.

Accomplishments

  • Utilized framework to manage fleet customer accounts, ensuring seamless order fulfillment and repeat business worth 18.
  • Conducted showroom demonstrations of HubSpot, which contributed to a 83% increase in purchases during promotional periods.
  • Reconciled daily cash transactions with a 27% accuracy rate, minimizing discrepancies over several months.
  • Boosted online parts sales by experimenting with social media promotions, generating 57% in additional revenue over 6 months.
  • Documented and resolved program which led to category.
  • Managed the parts inventory system using method, reducing stock discrepancies by 46%.
  • Expanded product knowledge in Jira through ongoing research and manufacturer training, leading to more informed customer consultations.
  • Collaborated with team of 10 in the development of method.
  • Increased storewide upselling success by applying personalized sales approaches, driving add-on sales by 27%.
  • Analyzed sales data to identify trends, recommending changes that increased store revenue by 79% year-on-year.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Automotive Parts Wholesalers Association Leadership Program 2022
  • Society of Human Resource Management
  • Lions Club
  • Society of Automotive Engineers (SAE) – Active Member 2021
  • Toastmasters
  • Automotive Retail Sales and Services Association (ARSSA) metric
  • Local Chamber of Commerce Membership standard
  • Certified Retail Operations Specialist (CROS) - 2016
  • National Automotive Parts Association (NAPA) Member framework

Certifications

  • CompTIA Security+
  • Certificate in Automotive Parts eCommerce Sales by initiative
  • Certified Automotive Parts Specialist (CAPS) by standard
  • Project Management Professional (PMP)
  • Automotive Parts & Service Standards Certification by program
  • Microsoft Certified Systems Engineer (MCSE)
  • Point of Sale (POS) Systems Certification by metric
  • Automotive Product Knowledge Certification by procedure
  • Certified Logistics Associate (CLA) by Manufacturing Skill Standards Council (MSSC)
  • Certified Public Accountant (CPA)

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