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Skills

  • Team Leadership
  • Product knowledge in Workday
  • Proficient in Salesforce
  • Effective merchandising and shelf organization
  • Cash management accuracy
  • Conflict resolution
  • Supply orders
  • Client Retention Strategies
  • Regulatory compliance
  • Attention to detail in order fulfillment

Work Experiences

  • Cut down resolution time by 80%.
  • Boosted average transaction value by 34% %.
  • Looked for flaws in the parts and replaced any that were damaged with new ones.
  • Achieved top sales performance within 18 months.
  • Coordinated between vendors and internal departments.
  • Used and maintained a working knowledge of the stock numbering system, which I organized and classified properly for easy access and organization.
  • Achieved 63% reduction of backorders.
  • Had a thorough understanding of common QuickBooks problems and how to fix them.
  • Spoke with customers over the phone and in person to answer questions, address concerns, and close sales.
  • Assisted with installations and part compatibility.

Summaries

  • Experienced Parts Manager who excels at streamlining processes and lowering costs while increasing productivity and efficiency.
  • Excellent motivator and planner with a thorough knowledge of parts, vendors, and customer requirements.
  • Achieved higher satisfaction ratings.
  • Friendly and professional demeanor with a long history of positive customer feedback.
  • Parts Sales Associate with sales, service, and compliance experience.
  • Reliable team member with a strong work ethic and collaborative mindset.
  • Excellent management, planning, and problem-solving skills.
  • Sales and stock tracker that is well-organized and detailed, with a focus on accuracy and timeliness.
  • Parts sales professional with a passion for training and employee development.
  • Achieved 28% fewer returns.

Accomplishments

  • Analyzed sales data to identify trends, recommending changes that increased store revenue by 79% year-on-year.
  • Documented and resolved program which led to category.
  • Participated in team sales strategies to drive revenue in a competitive market, individually contributing 73% to overall store growth.
  • Established a cross-functional communication plan to improve alignment between sales and inventory teams, reducing customer backorders by 16%.
  • Trained and mentored a team of 4 new Sales Associates, decreasing the onboarding time by 31% within several months.
  • Collaborated with the procurement team to reduce backorders, resulting in a 40% improvement in part availability.
  • Consistently exceeded monthly sales targets by 64% for Asana, driving record sales revenue in 2015.
  • Worked in close collaboration with warehouse staff to ensure accurate tracking of high-demand parts, alleviating common stock issues by 40%.
  • Cross-trained peers on effective sales techniques, leading to a 52% decrease in time taken to close sales.
  • Introduced product bundles and cross-selling techniques, resulting in a 56% increase in the average transaction value over the past year.

Affiliations

  • Association of Supply Chain Management (ASCM) – Accredited Member Portland
  • Certified Retail Operations Specialist (CROS) - 2016
  • Member, North American Wholesale Auto Parts Association (NAWAPA) procedure
  • Automotive Recyclers Association (ARA) Gold Seal Program Participation
  • Automotive Parts & Accessories Retailers Association (APARA) Member initiative
  • Association of Information Technology Professionals
  • National Auto Dealer Parts Exchange Member standard
  • American Medical Informatics Association
  • National Automotive Parts Wholesalers Association Leadership Program 2022
  • International Council of Nurses

Certifications

  • Professional Parts Specialist (PPS) by standard
  • CompTIA A+ Technician
  • Certified Auto Parts Sales and Service by framework
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified Specialist in Backorder Reduction by standard
  • Sales Readiness Certification by category
  • Point of Sale (POS) Systems Certification by metric
  • Advanced Customer Relations and Service Management Certifications by metric
  • Negotiation Skills for Sales Professionals by metric

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