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Skills

  • Cash drawer management
  • Store merchandise stocking
  • Inventorying products
  • Security monitoring
  • Barcode System Implementation
  • Payment collection
  • Attention to detail in donation review
  • Multi-tasking ability
  • Payment processing
  • Customer assistance

Work Experiences

  • Assisted in optimizing a new inventory system, leading to a 31% reduction in time spent tracing in-kind donations.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Educated customers about promotions to increase sales.
  • Collaborated with the finance team to reconcile discrepancies, resulting in a 54% reduction in errors during the annual audit.
  • Collaborated with IT staff to troubleshoot software issues.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Verified over $12 in cash and credit payments on a daily basis.
  • Created detailed financial reconciliation documents for high-profile events.
  • Collaborated with Donation Processor to resolve issues and address customer concerns.
  • Contributed to grant application processes by objectively validating in-kind donations valued at over $16 during 2018.

Summaries

  • When assisting customers with requests and meeting special needs, she is cheerful.
  • Increased sales in the past by promoting current deals.
  • Donation Processor with 12 years of successful budget management and cross-functional collaboration experience.
  • Problem-solver with experience in customer service.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Donation Processor is precise, with a strong understanding of QuickBooks sales and excellent math skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.
  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • Experienced Donation Processor with success in driving innovation and early adoption of emerging technologies and platforms.

Accomplishments

  • Collaborated with team of 5 in the development of method.
  • Streamlined a donation drop-off system, which lowered wait times for donors by 58% and increased donation volume during peak times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 7 employees to meet daily processing targets, ensuring the timely distribution of materials across multiple locations.
  • Coded daily donation entries into Salesforce, accurately tracking large and small-item contributions to minimize discrepancies.
  • Proposed new donation intake categorization, which earned organization-wide adoption and reduced misclassification by 60%.
  • Simplified the process for accepting and handling international donations, ensuring compliance with legal requirements across various regions.
  • Proactively communicated with donors to verify tax-deductible eligibility of items, improving compliance rates by 51%.
  • Implemented process improvements that reduced donation intake times by 26% during high-demand peak seasons, such as standard campaigns.
  • Collaborated with the logistical teams to ensure all donations were processed, stored, and cataloged by set deadlines, improving cross-departmental coordination by 66%.

Affiliations

  • Society of Women Engineers
  • Certified Fund Raising Executive (CFRE) International
  • Nonprofit Leadership Alliance
  • National Philanthropic Trust (NPT)
  • Society of Human Resource Management
  • Jaycees
  • Nonprofit Technology Network (NTEN)
  • Lions Club
  • National Association of Estate Planners & Councils (NAEPC)
  • Cultural Data Project (CDP) Member

Certifications

  • Donor Relations Certification by Harbor & Co.
  • ServSafe
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • LEAN Six Sigma Green Belt for Nonprofit Efficiency
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Nonprofit Financial Stewardship by Jira, 2016
  • Cisco Certified Network Associate (CCNA)
  • Basic Food Safety Certification for Donation Processors (Denver)

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