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Skills

  • Conflict resolution
  • Customer service
  • Training program development
  • Recipes and menu planning
  • Supervision
  • Kitchen staff coordination
  • Budgets
  • Communications
  • Change Management in Training Programs
  • Team management

Work Experiences

  • Accommodated customer trends.
  • Designed and facilitated an onboarding program that improved new hosts' productivity by 45% within their first 3 weeks.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Was in charge of the day-to-day activities of 16 employees in standard establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Deployed simulations for hosts.
  • Contributed to a 59% increase in repeat customer visits through personalized training and hospitality best practices.
  • Created hospitality-focused simulations.
  • Delivered exceptional service across all shifts.
  • Identified operational flaws and took corrective action to address process and initiative concerns while also facilitating metric.
  • Achieved improvement over method.

Summaries

  • Aligned training programs with company standards.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted consistency across sites.
  • Adept at facilitating communication between kitchen and service teams.
  • Strengths in stakeholder engagement and cross-functional collaboration backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Committed to improving customer experiences while lowering costs overall.
  • Accomplished results within 4 months.
  • Experienced Host Trainer with a track record of building and motivating strong restaurant teams to assist 7 customers on a daily basis.

Accomplishments

  • Created personalized training modules for hosts that adhered to brand standards, reducing training time by 79% and improving process accuracy.
  • Succeeded in handling up to 13 reservations simultaneously during restaurant peak hours by applying advanced multitasking and time management skills.
  • Managed daily seating plans and optimized guest flow coordination, boosting average nightly revenue by $6 and reducing empty table time.
  • Optimized guest seating and table turnover, increasing customer satisfaction while elevating daily revenue by $9 on average.
  • Resolved product issue through consumer testing.
  • Provided hands-on training to 5 new host staff members, ensuring alignment with company service standards and enhancing guest satisfaction within the past year.
  • Collaborated with team of 11 in the development of framework.
  • Led the implementation of an employee retention strategy that reduced host turnover by 84% within 18 months.
  • Successfully reduced on-boarding time for new hosts by 72% through the introduction of a streamlined shadowing program.
  • Initiated feedback loops between hosts and servers, improving team communication, reducing errors, and increasing operational efficiency by 42%.

Affiliations

  • National Retail Federation (NRF) Member
  • National Association of Social Workers
  • Restaurant Operations Innovation Summit Attendee
  • American Society of Safety Professionals
  • Freemason
  • Member of the Restaurant Training and Development Association (RTDA)
  • Association of Hospitality and Tourism Schools (AHTS)
  • Jaycees
  • International Customer Service Association (ICSA)
  • Active role in local Seattle Chamber of Commerce Hospitality Sector

Certifications

  • Hospitality Workplace Safety Certificate by Northwind
  • Certified Front Desk Representative (CFDR) through Hospitality Certification Institute
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute
  • ServSafe Food Handler Certification
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Hospitality Human Resources Management (HHRM) Certification from Lakeside Partners
  • Certified Restaurant Server (CRS) by the National Restaurant Association
  • Certified Public Accountant

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