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Skills

  • Inventory controls
  • High-volume dining
  • Customer experience enhancement
  • Organization
  • Regulatory compliance
  • Data analysis for training program improvement
  • Supervision
  • Process improvement
  • Budgeting
  • Compliance with health and safety regulations

Work Experiences

  • Collaborated with department managers.
  • Implemented a system program and effectively managed employee errors, resulting in a 15% reduction in overall waste.
  • Conducted bi-weekly training assessments.
  • Collaborated with department managers to ensure smooth transitions across seating areas, improving guest flow by 81% during events.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Achieved results within their first 15 weeks.
  • Collaborated with the marketing department.
  • Applied hospitality best practices.
  • Created training materials aligned with brand standards.
  • Achieved this within 5 months.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished results within 4 months.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Aligned training programs with company standards.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Achieved successful execution of events.
  • Clear understanding of workflow optimization and client relations as well as quality assurance training.
  • Host Trainer has been certified.
  • Boosted consistency across sites.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.

Accomplishments

  • Initiated a cross-training program between front-of-house and kitchen staff that increased shift efficiency by 22% and reduced wait times for guests.
  • Analyzed guest traffic data to adjust staffing plans, leading to an improved guest throughput rate of 61% during high-volume events.
  • Maintained a 35% satisfaction rate in customer service ratings, facilitating communication between guests and staff for problem resolution.
  • Balanced the training of new hires with ongoing customer engagement responsibilities, maintaining guest satisfaction ratings above 60% throughout peak seasons.
  • Led the implementation of an employee retention strategy that reduced host turnover by 84% within 18 months.
  • Re-designed the host service workflow, resulting in a 20% increase in host team productivity and a 30% decrease in guest wait time.
  • Provided hands-on training to 5 new host staff members, ensuring alignment with company service standards and enhancing guest satisfaction within the past year.
  • Mentored 17 new hires, ensuring consistent customer service delivery across all shifts and achieving a 58% staff retention rate within 18 months.
  • Led the training of a team of 9 hosts, achieving a 79% improvement in onboarding effectiveness and overall service quality.
  • Collaborated with team of 11 in the development of framework.

Affiliations

  • Lions Club
  • Active role in local Seattle Chamber of Commerce Hospitality Sector
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • National Association for Catering and Events (NACE)
  • ServSafe Certification from the National Restaurant Association
  • National Association of Social Workers
  • Attendee of the Global Hospitality Training Conference 2016
  • Hospitality Sales and Marketing Association International (HSMAI) Chapter Member
  • National Society for Minorities in Hospitality (NSMH)

Certifications

  • Customer Service Fundamentals Certification from system
  • Salesforce
  • Project Management Professional (PMP)
  • Certified Hospitality Department Trainer (CHDT) through AHLEI
  • Apple Certified Associate (ACA)
  • Safe Alcohol Service Certification by Arizona
  • Certified Front Desk Representative (CFDR) through Hospitality Certification Institute
  • Guest Experience Management Certificate from standard
  • Customer Service Excellence Certification by method
  • Microsoft Certified Systems Engineer (MCSE)

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