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Skills

  • Cash handling and reconciliation
  • Branch performance improvement
  • Team management
  • Process optimization
  • Operational cost reduction
  • Customer service
  • Business operations
  • Time management and prioritization
  • Multitasking in high-pressure environments
  • Transaction processing

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Aligned branch activities with corporate objectives.
  • Collaborated with IT teams to integrate cybersecurity protocols.
  • Oversaw the delivery of standard project by system team, which resulted in metric.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Determined the program objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Achieved President's Club for outstanding customer service.
  • Achieved a 47% reduction in errors.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Aligned with operational targets.

Summaries

  • Achieved $2 savings annually.
  • Aligned branch activities with corporate goals.
  • Boosted branch performance through strategic resource allocation.
  • Achieved 56% cost savings.
  • Achieved compliance-related incident reductions by 74% in 2020.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 31% fewer operational errors across daily tasks.
  • Within Miscellaneous, senior Branch Operations Executive and outstanding performer in process improvement and cross-functional collaboration.
  • Branch Operations Executive recognized for leadership in staff training and mentoring, contributing to enhanced team performance and 79% fewer operational errors across daily tasks.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.

Accomplishments

  • Created a streamlined report automation process using Adobe Creative Suite, decreasing reporting time by 45% and increasing data accuracy.
  • Managed the implementation of Asana to facilitate branch resource management, boosting efficiency by 27%.
  • Led a team in optimizing resource allocation, achieving a 66% reduction in operating costs over 15 months.
  • Reinforced operational policies leading to a 21% reduction in operational risks and improved compliance adherence.
  • Improved accuracy and consistency in transaction reporting by implementing Microsoft Excel, achieving 32% error reduction.
  • Facilitated weekly performance reviews to ensure departmental goals aligned with corporate objectives, resulting in a 15% improvement in target achievements.
  • Successfully managed the branch-level roll-out of program, resulting in a 29% improvement in service consistency across all departments.
  • Headed a branch-wide operational efficiency overhaul, resulting in a 78% improvement in overall service delivery and a 13% reduction in client complaints.
  • Incorporated a new performance tracking system that resulted in a 59% increase in branch productivity over 8 months.
  • Increased customer retention by 44% after initiating a customer experience improvement campaign in collaboration with the Regional Marketing Department.

Affiliations

  • International Association for Contract and Commercial Management (IACCM)
  • Financial Planning Association (FPA)
  • Bank Administrators Institute (BAI)
  • Rotary International
  • Freemason
  • Project Management Institute (PMI) - Agile Practitioner Group
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Society for Human Resource Management (SHRM) - HR in Banking Chapter
  • National Retail Bankers Association

Certifications

  • Certified Fraud Examiner (CFE) by Association of Certified Fraud Examiners (ACFE)
  • Microsoft Office 365 Fundamentals Certification
  • ISO 31000 Risk Management Certification by system
  • Certificate in Small Business Banking by Moody’s Analytics
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Chartered Financial Analyst (CFA) procedure Certification by CFA Institute
  • Project Management Professional (PMP)
  • Project Management Professional (PMP) by metric
  • Certified Branch Manager (CBM) by Institute of Certified Bankers

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