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Skills

  • Six Sigma
  • Quality management systems
  • Customer complaint resolution
  • Lean manufacturing
  • Regulatory compliance
  • Quality Auditing
  • Quality control tests
  • Audit Compliance
  • CAPA implementation and follow-up
  • Failure mode effects analysis (FMEA)

Work Experiences

  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Authored a company-wide quality policy.
  • Gathered, analyzed, and disseminated statistical data.
  • Achieved a 60% improvement in supplier delivery metrics.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved full remediation of quality issues.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Certified 10 teams for ISO OSHA.

Summaries

  • Professional with experience in developing a company's quality strategy, procedures, and processes.
  • Boosted product quality across 18 facilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Clear understanding of budget management and quality assurance as well as data analysis training.
  • Built and executed cross-functional auditing programs.
  • Adept at driving down defects by 80% and ensuring compliance with internal and external quality standards throughout the supply chain.
  • With extensive knowledge of QuickBooks use, committed to high standards of product inspections and customer service.
  • Experienced in reviewing and interpreting regulatory and programmatic guidance, as well as implementing corporate compliance, risk management, and corrective action programs.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revised and standardized regional audit protocols, increasing consistency across 2 different facilities.
  • Directed the continuous improvement initiative that reduced scrap rates at method by 84% over the past year.
  • Led efforts to achieve program within the region, securing compliance for 14 facilities and improving market competitiveness.
  • Monitored 2 key quality KPIs within the region, allowing senior leadership to make data-driven decisions that increased operational efficiency.
  • Implemented a risk management framework that identified potential risks and mitigated them in advance, preventing potential losses of $86,000.
  • Implemented real-time quality dashboards, allowing for quicker response to issues and reducing resolution time by 66%.
  • Coordinated with engineering teams to drive product design improvements, cutting production waste by 84% and improving throughput.
  • Successfully integrated Power BI into quality processes, improving the accuracy of quality measurements while reducing costs by $65,000.
  • Collaborated with the supply chain teams to ensure adherence to quality standards, leading to a 61% reduction in supplier-related defects.

Affiliations

  • Project Management Institute
  • Baldrige Performance Excellence Program Affiliate
  • Quality Management Division, American Society for Quality
  • National Association of Social Workers
  • Supplier Quality Excellence Group
  • National Association for Healthcare Quality (NAHQ)
  • International Quality Federation (IQF)
  • American Medical Informatics Association
  • American Productivity and Quality Center (APQC)
  • Global Association for Quality Management (GAQM)

Certifications

  • Certified Risk Management Professional (RMP) – PMI
  • Certified Business Analysis Professional (CBAP)
  • Supply Chain Professional Certification (CSCP), procedure
  • First Aid/CPR Certified
  • Advanced Product Quality Planning (APQP) Certification
  • Certified Statistical Process Control (SPC) Specialist
  • Microsoft Certified Systems Engineer (MCSE)
  • Six Sigma Green Belt Certification
  • Global Harmonization Task Force (GHTF) certification for Medical Devices
  • Failure Mode and Effects Analysis (FMEA) Training Certification

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