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Skills

  • Goal setting and achievement support
  • Relationship development
  • Team building
  • Orientation program design
  • Public speaking and presentations
  • Degree Completion Analysis
  • Educational needs assessment
  • Regulatory compliance
  • Supervision
  • Learning Management Systems (Salesforce)

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the day-to-day operations of the education program and delegated assignments and evaluated performance of support staff.
  • Aligned with Chicago standards.
  • Achieved 76% improvement in student satisfaction metrics.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 31% rise in positive feedback.
  • Planned and implemented staff development and in-service training programs to improve knowledge and skills.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Experience organizing departmental initiatives and collaborating with educational leaders to make data-driven decisions is required.
  • Clarified institutional policies.
  • Achieved a 54% boost in retention rates.
  • Assisted in degree completion.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to helping students achieve their educational and career goals through personalized advising, course planning, and career pathway guidance, supporting a 85% graduation rate increase.
  • Adept at using data to implement GPA improvement strategies for underperforming students, resulting in a 79% increase in student success over a the past year period.
  • Achieved a 34% reduction in dropout rates.
  • Accomplished professional with extensive experience in course planning, maintaining a high level of student enrollment satisfaction by reducing class waitlists by 22%.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Trained and supervised a team of 14 student advisors, ensuring a consistent and high-quality academic advising experience across all units.
  • Analyzed historic enrollment data for 14 courses, contributing to more accurate term forecasting and a 63% reduction in class waitlist times.
  • Led departmental project to reduce peak advising wait times by 23% through process improvement and workflow adjustments.
  • Implemented proactive communication plans for at-risk students, resulting in a 70% decrease in dropout rates over three years.
  • Mentored 15 advising interns, contributing to the development of future academic advisors and enhancing team performance.
  • Coordinated with counseling services to create a seamless referral process for students struggling with educational anxiety, seeing a 35% increase in usage.
  • Reviewed and modified student advising materials to ensure compliance with new institutional policies, driving up policy awareness by 35%.
  • Developed a student satisfaction survey for academic advising services, leading to an 48% improvement in advisor evaluations.
  • Managed student intake during high-demand periods, reducing registration errors by 41% through improved communication systems.

Affiliations

  • Phi Beta Delta Honor Society for International Scholars
  • American Association of University Administrators (AAUA)
  • National Association of Social Workers
  • Association of American Colleges and Universities (AAC&U)
  • Society for College and University Planning (SCUP)
  • American Educational Research Association (AERA)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Advisory Board Member, Academic Advising 2015
  • Rotary International

Certifications

  • Advance Certificate in Crisis Management in Higher Education from system
  • CompTIA A+ Technician
  • Salesforce
  • Certificate in College Admission Counseling from Brightline
  • Student Information Systems (SIS) Expert Certification by ServiceNow
  • Certified Business Analysis Professional (CBAP)
  • Certified Retention Specialist (CRS) from Brightline
  • Advising Student-Athletes Certification from standard
  • Postsecondary Educational Leadership Certification from procedure
  • Foundations of Academic Advising Certificate from NACADA

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