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Skills

  • Customer feedback analysis
  • First Aid/CPR
  • Business process improvement initiatives
  • MS Office
  • Budgets
  • Product launch strategy
  • Executive presentation development
  • Business requirements gathering
  • Risk mitigation strategies
  • Benchmarking and competitive analysis

Work Experiences

  • Restructured procedures in order to create and execute projects in collaboration with Management Consultant Intern.
  • Oversaw the delivery of process project by initiative team, which resulted in standard.
  • Achieved a 81% improvement in throughput.
  • Developed category metrics derived from raw company data to track improvements in organizational efficiency.
  • Analyzed customer feedback data for Miscellaneous client and delivered recommendations that improved NPS by 51% points.
  • Answered 3 calls per three years to help customers with their questions and concerns.
  • Analyzed 15 client projects.
  • Assisted in preparing detailed financial models.
  • Assessed industry best practices related to quality assurance.
  • Investigated and conducted research in strategic planning, process improvement, and quality assurance.

Summaries

  • Within Miscellaneous, senior Management Consultant Intern and outstanding performer in stakeholder engagement and project management.
  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Boosted operational efficiency by 79%.
  • Aligned frameworks with client goals.
  • Achieved measurable business outcomes.
  • Helping business leaders understand all aspects of operations is something I'm used to.
  • Achieved $12 savings in operational costs.
  • Achieved a time savings of 9 hours per week.
  • Achieved a 68% increase in adoption of new systems.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Helped draft and present key client proposals for risk assessment, resulting in 5 new partnerships and an estimated $8 in future revenue.
  • Identified and implemented Microsoft Excel solutions to streamline client internal processes, resulting in a reduction of operational delays by 13 days.
  • Supported the project management team during the process project implementation phase, completing the project $16 under budget and 7 weeks ahead of schedule.
  • Assisted in operational audits, identifying inefficiencies in customer success processes, leading to the implementation of cost-saving strategies resulting in $14 annual savings.
  • Facilitated workshops to implement new process management tools, which increased productivity levels by 27% in 17 weeks.
  • Developed a dashboard using Tableau that provided real-time insights into key performance indicators (KPIs), enabling leadership to make timely business decisions.
  • Assessed industry benchmarks and market trends, identifying 13 areas for Vantage to strengthen its competitive advantage.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided data-driven recommendations for pricing optimization for Northwind, resulting in a 31% margin improvement in 14 months.
  • Conducted data-driven analysis of supply chain processes, delivering a full report that indicated an opportunity for a 32% improvement in operational efficiency.

Affiliations

  • National Association of Social Workers
  • Net Promoter Discipline Community (NPS Certified Professionals)
  • Project Management Institute (PMI) – Strategy Execution Network
  • International Association of Management Consultants (IAMC) – Student Membership
  • The Association for Strategic Planning (ASP) – Consultant Forum
  • Association of Change Management Professionals (ACMP) – organizational change division
  • Lean Six Sigma – Continuous Improvement Consultant Forum
  • National Speakers Association – Executive Communication Workshops
  • Rotary International
  • Institute of Management Consultants USA (IMC USA)

Certifications

  • Diploma in Supply Chain Management – Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Chartered Financial Analyst (CFA) Level I - CFA Institute
  • Certified Public Accountant (CPA)
  • Professional Scrum Master (PSM) – Scrum.org
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Chartered Global Management Accountant (CGMA) – method
  • CompTIA Network+

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