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Skills

  • Problem resolution
  • Operational improvement
  • Account development
  • Category equipment
  • Cross-functional team leadership
  • Retention strategies
  • Product promotions
  • First Aid/CPR
  • Revenue generation
  • Lead prospecting

Work Experiences

  • Collaborated with finance and legal teams to draft and negotiate $9 in contracts tied to project deliverables, ensuring no contractual penalty exposures were incurred.
  • Aligned delivery with organizational goals.
  • Closed over $2 in sales, which included preparing contracts and processing order forms each two years.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Achieved 60% faster delivery.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Accelerated project completion by three years.
  • Analyzed delivery workflows across 13 sectors.
  • Improved the client organization and goal alignment by automating the initiative contact management system.

Summaries

  • Accomplished professional with a proven track record of delivering complex, multi-phase projects under budget, realizing cost savings of 28% while elevating consistency across 16 projects.
  • Achieved 69% client satisfaction rating.
  • Dedicated to providing excellent customer service.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Schedule flexibility and the ability to travel up to 18% of the time.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Proactive Delivery Project Executive with 14 years of experience perceiving and addressing customers' needs to generate sales.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.

Accomplishments

  • Delivered category Solution 72% under budget, contributing to a 62% overall cost reduction across the division.
  • Developed and enforced a risk mitigation plan that reduced known project risks by 39% and improved overall project resilience.
  • Created a strategic project tracking system that reduced client communication gaps by 45% and streamlined project updates.
  • Designed and enforced a quality gate process that limited delivery defects to below 22% across a portfolio of 6 projects.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Chaired cross-functional project status meetings with 5 internal and external stakeholders to ensure on-time delivery and adherence to SLAs.
  • Nurtured stakeholder relationships, achieving a 75% increase in repeat business for delivery projects and cultivating long-term partnerships.
  • Documented and resolved process which led to category.
  • Resolved conflicts between project stakeholder interests, driving consensus which resulted in consistent 57% on-time project delivery.
  • Enabled transparency in project statuses across 5 regions by implementing a unified project dashboard, improving regional coordination by 15%.

Affiliations

  • International Association of Administrative Professionals
  • Association for Project Management (APM)
  • Master of Business Administration (MBA) with Project Management Focus
  • American Marketing Association
  • Society of Women Engineers
  • Jaycees
  • Business Architecture Guild
  • National Association of Social Workers
  • American Medical Informatics Association
  • International Association of Risk and Compliance Professionals (IARCP)

Certifications

  • DAMA Certified Data Management Professional (CDMP) - Data Management Association
  • Certified Public Accountant (CPA)
  • PMI Risk Management Professional (PMI-RMP) - initiative
  • PRINCE2 Foundation Certification - Phoenix
  • CompTIA Network+
  • Certified in the Management of Enterprise IT Solutions (CEM) – 2020
  • Cisco Certified Internetwork Expert (CCIE)
  • Portfolio Management Professional (PfMP) - system
  • Google Cloud Professional Cloud Architect - 2022
  • SAP Certified Technology Associate – SAP Activate Project Manager

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