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Skills

  • Microsoft Office expertise
  • Credit card payment processing
  • Miscellaneous regulations knowledge
  • Route management
  • Data-driven decision making
  • Inventory control
  • Revenue forecasting
  • High-energy attitude
  • Product positioning
  • Fleet dispatching

Work Experiences

  • Recommended, selected, and assisted in the location of merchandise based on the needs and desires of the customers.
  • Used QuickBooks to complete performance reporting, which resulted in standard.
  • Helped customers with their questions and concerns, which resulted in a 16% reduction in complaint calls.
  • Explained billing procedures to customers, processed payments, and assisted with payment option setup.
  • Provided excellent customer service by following up on issues, implemented and spearheaded.
  • Followed up on shipping statuses and expedited orders with customers and retail buyers.
  • Updated the system system with order details, customer information, preferences, and billing details.
  • Expressed gratitude for the business and invited and encouraged customers to return.
  • Improved operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Shared detailed information about QuickBooks options to assist customers in making decisions.

Summaries

  • When dealing with a variety of customer needs in high-volume call center environments, always friendly and professional.
  • Client service professional with 13 years of experience interacting with clients.
  • Associate Key Account Manager with a 6-year track record in customer service and a strong aptitude for working in remote environments with little supervision.
  • Managing paperwork, collecting payments, and resolving issues are all skills I have.
  • Associate Key Account Manager with over 2 years of experience in service and support who is personable, friendly, and solution-oriented.
  • Professional who is cheerful and upbeat and has a track record of exceeding customer service expectations.
  • Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
  • Well-versed in Microsoft Excel solutions and a strong communicator.
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Team player who is empathetic and supportive.

Accomplishments

  • Identified and capitalized on upsell opportunities with existing accounts, contributing an additional $4 to the annual revenue stream.
  • Created customized reporting templates for key clients, enabling faster time-to-insight and a 37% decrease in support ticket escalations.
  • Collaborated with cross-functional teams to create and present data-driven proposals, leading to a 76% increase in upsell opportunities.
  • Optimized customer onboarding process, reducing implementation time by 37% and improving client satisfaction scores by 23% within 2018.
  • Spearheaded the establishment of a customer loyalty program that resulted in a 41% increase in returning clients and repeat business.
  • Led cross-departmental workshops to align customer value-driven sales tactics, resulting in a 52% lift in account performance metrics.
  • Consolidated customer feedback and pain points into actionable insights that led to a 82% improvement in product alignment with key accounts.
  • Refined account-specific action plans that led to 15 successful long-term renewals, securing $15 in long-term revenue.
  • Orchestrated key account strategies for clients in Austin, leading to an overall 81% boost in customer engagement and satisfaction.
  • Performed in-depth sales pipeline analysis and recommended adjustments that improved close rates by 65% within 2024.

Affiliations

  • Engaged in Account-Based Marketing (ABM) Certification 2021, for expertise in client acquisition and targeted outreach.
  • In-depth training via Certified Professional Sales Person (CPSP), helping to sharpen negotiations and presentation skills with key accounts.
  • Educated at The Account Management Skills Mastery Program, where results-driven performance metrics initiatives are practiced.
  • Participant in Strategic Account Management Association (SAMA), focused on operationalizing performance metrics within client accounts.
  • Certified through the Key Account Management Education Program (KAM), specializing in client engagement and revenue retention approaches.
  • Member of the National Sales Network (NSN) since 2017, which strengthens professional networks and refines sales methodologies.
  • Certified customer success manager through Gainsight Certified Administrator (GCA), embedded in customer success roles since 2016.
  • Active participant in LinkedIn Sales Navigator training to streamline customer relations and lead intelligence.
  • Achieved Customer Success Association (CSA) membership, specializing in retention tactics and customer escalation handling.
  • Educational affiliation with National Association of Sales Professionals (NASP), specializing in executive-level presentation skills for B2B clients.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Negotiation Mastery Certification from Harvard Business School Online
  • Certified Marketing Professional (CMP) by PSAMA 2018
  • Salesforce
  • Executive Enterprise Account Manager by Pearson VUE Power BI
  • Certified Salesforce Administrator (CSA)
  • Google Certified Professional Cloud Architect
  • Google Analytics Individual Qualification (GAIQ) Certification
  • Certified Business Development Professional (CBDP) by NASP
  • Certified Sales Operations Professional (CSOP) by Sales Operations Institute

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