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Skills

  • Emergency Department (ED) process optimization
  • Patient follow-up program development
  • Engagement with high-risk patient populations
  • Fundraising and major donor development
  • Patient privacy law adherence (HIPAA, GDPR)
  • Health information systems
  • Policies and procedures
  • Accreditation support
  • Facility oversight
  • Motivating cross-functional healthcare teams

Work Experiences

  • Advocated for predictive analytics in patient care.
  • Worked with a multidisciplinary team to improve patient care and response times overall.
  • Coordinated the delivery of exceptional patient care by evaluating workflows and facilitating positive metric changes.
  • Quickly resolved conflicts among physicians, nurses, and other healthcare employees to keep workflows on track.
  • Collaborated with medical directors to adjust patient care standards, leading to category certification for patient-centered care.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Was in charge of a team of pharmacy technicians, interns, and support personnel.
  • Achieved a 2-minute reduction in average ED wait times.
  • Increased bed occupancy by 14% in 18 months.
  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.

Summaries

  • Deadline-driven Pharmacy Manager with strong customer service, telephone etiquette, and problem-solving abilities.
  • Proficient in promoting category by leveraging quality assurance and stakeholder engagement knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Accomplished ED Care Manager.
  • Strategic thinker with expertise in project management.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.
  • CPA certified
  • Ability to recognize process issues and integrate procedure solutions to achieve method.
  • Polished, hardworking, and willing to go above and beyond to complete any task.
  • Data analysis in metric settings and budget management in risk assessment settings.

Accomplishments

  • Led an initiative to enhance patient-centric care delivery in the ED, increasing patient satisfaction scores by 43% as measured by 44%.
  • Led ED quality improvement initiatives focused on care coordination, resulting in a 36% reduction in hospital stay durations for patients requiring surgical interventions.
  • Initiated an interdepartmental task force to streamline patient transfers between the ED and ICU, reducing transfer time by 42%.
  • Played a pivotal role in achieving Lean accreditation by implementing a comprehensive auditing process for ED clinical documentation, resulting in a 38% improvement in compliance.
  • Implemented a targeted patient follow-up protocol that decreased hospital readmission rates by 40% in high-risk patient groups over a 2022-year span.
  • Introduced a telehealth initiative for post-ED visits, facilitating a 24% improvement in follow-up care compliance among patients with chronic conditions.
  • Played a key role in optimizing supply chain usage in the ED, reducing stock shortages and ensuring necessary medical equipment availability during high-volume periods, cutting inventory costs by 68%.
  • Utilized patient data analytics to identify frequent ED utilizers, implementing personalized interventions that decreased avoidable visits by 17%.
  • Developed and launched a new cross-functional case review process, in collaboration with nursing, physicians, and social work, leading to enhanced patient outcomes and purchase of new training tools.
  • Led a team initiative that reduced unnecessary imaging orders in the ED by 48%, contributing to lower healthcare costs and reduced patient exposure to radiation risks.

Affiliations

  • Affiliated Professional, American College of Healthcare Executives (ACHE)
  • Member, Case Management Society of America (CMSA)
  • Member, Commission for Case Manager Certification (CCMC)
  • Registered Nurse & Member, American Association of Critical-Care Nurses (AACN)
  • Member, National Transitions of Care Coalition (NTOCC)
  • Collaborator, The Joint Commission - Care Continuum Services (TJC)
  • Active Contributor, Institute for Healthcare Improvement (IHI) Care Coordination Initiative
  • Member, Patient-Centered Primary Care Collaborative (PCPCC)
  • Attendee, Healthcare Information and Management Systems Society (HIMSS) Annual Conference
  • Member, Healthcare Financial Management Association (HFMA)

Certifications

  • CompTIA A+ Technician
  • Certified Occupational Health Nurse (COHN)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Board Certified Patient Advocate (BCPA)
  • Certified Business Analysis Professional (CBAP)
  • Basic Life Support for Healthcare Providers (BLS)
  • First Aid/CPR
  • Association for Project Management (APM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Life Care Planner (CLCP)

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