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Skills

  • Attention to detail in handling sensitive documents
  • Document indexing strategy
  • Team leadership and supervision
  • Project organization
  • File conversion (paper to digital)
  • Digital transformation in records management
  • Crisis management in record retrieval during program
  • Audit preparation and compliance
  • Problem resolution
  • System Analysis

Work Experiences

  • Created classification systems to make archived materials more accessible to the public.
  • Achieved a 46% improvement in record retrieval times.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated document retrieval efforts for legal cases.
  • Achieved a 70% improvement in compliance with retention laws.
  • Collaborated with 8-person compliance team.
  • Checked 10 records for accuracy, value, and preservation status.
  • Coordinated with external audit teams.
  • Coordinated with external audit teams to prepare and provide over 14 requested documents and data sets, resulting in a clean audit.
  • Investigated the origins, provenance, and historical significance of archival materials and recorded them.

Summaries

  • Outstanding database management and organizational skills, as well as exceptional research and analysis abilities.
  • Achieved zero findings in external audits.
  • Achieved operational savings.
  • Achieved 26% reduction in manual errors.
  • Committed to mentoring and growing records management teams, resulting in improved department competency by 23% and reduced reliance on outside consultants.
  • Adaptable Records Administrator.
  • Cut physical storage needs.
  • Accomplished Records Administrator with a strong track record in ensuring compliance with initiative standards, eliminating 11 non-compliant files and driving continuous process improvements.
  • Achieved results through careful process optimization.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Advised senior leadership on best practices for offsite and digital document repository management, leading to a 64% cut in storage costs.
  • Supervised the deployment of hybrid storage solutions, designed to meet the record-keeping requirements of Northwind in 2016.
  • Trained over 2 employees on state-regulated filing procedures, achieving a Employee of the Year for policy adherence.
  • Led a team to assess and restructure file organization protocols, delivering a President's Club for operational excellence in records management.
  • Championed an initiative for electronic signatures, achieving a 36% improvement in overall workflow efficiency and document traceability.
  • Earned Employee of the Year for excellence in digital records management, having successfully archived 6 records in SAP.
  • Initiated a department-wide obsolescence program, ensuring only the most up-to-date documentation was available, reducing redundancy by 55%.
  • Standardized document classification and metadata practices, facilitating faster retrievals and reducing lost documents by 70%.
  • Designed intuitive document retrieval systems for 14 remote offices, cutting document retrieval times by 68%.
  • Drafted company-wide policies on document retention and archiving, earning Excellence Award for enhancing compliance.

Affiliations

  • International Council of Nurses
  • Health and Human Services Records Management Group – Member working to align retention policies with local and federal guidelines for healthcare records.
  • American Health Information Management Association (AHIMA) – Active member offering insights into healthcare records standardization and maintaining records in HIPAA-compliant systems.
  • Local Historical Preservation Society – Volunteer work preserving and organizing important community archival records for future generations.
  • Association for Computing Machinery
  • Data Management Association (DAMA) – Actively engaged in improving data governance and integrity for records administrators managing large datasets.
  • Certified Information Systems Security Professional (CISSP) – Pursuing or maintaining certification with a focus on records security and access control systems in organized filing environments.
  • Jaycees
  • Lions Club
  • Society of American Archivists (SAA) – Member, contributing to archival research and best practices in managing classified or historical records in structured environments.

Certifications

  • Lean Six Sigma Green Belt Certification
  • Information Governance Professional (IGP)
  • CompTIA Cloud+ Certification
  • Google Cloud Professional Data Engineer
  • Cisco Certified Internetwork Expert (CCIE)
  • ECM Master Certification by AIIM International
  • ISO 27001 Information Security Management Certification
  • Certified IT Asset Management Professional (CAMP)
  • ARMA International Essentials of Information Governance Certificate
  • AIIM Records Management Specialist Training

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