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Skills

  • Customer complaint reduction strategies
  • Compliance with federal and state regulations
  • Business operations
  • Federal Housing Administration (FHA) loan requirements
  • Planning and coordination
  • Supervision
  • Invoice generation
  • Escrow fund analysis
  • Delinquency monitoring and reporting
  • Inventory management

Work Experiences

  • Achieved a 44% increase in timely case closures.
  • Approved 51% of requests for loan modifications.
  • Awarded Outstanding Service Award for highest number of loss mitigations.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved a 49% reduction over 2022 period.
  • Achieved a 38% reduction in repeat defaults.
  • Assisted in loan audits.
  • Assessed client situations and made recommendations for the best products to meet their specific requirements.
  • Was in charge of all tasks delegated to me, including stakeholder engagement and project management.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Achieved a 75% reduction in borrower complaints over 2017.
  • Accomplished Mortgage Default Specialist.
  • Achieved a 20% accuracy rate.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Communicative and team-oriented, with Asana expertise.
  • Accomplished Mortgage Default Specialist proficient in customer relationship management (CRM) software, effectively improving operational workflows and reducing loan default rates by 54%.
  • Achieved over 48% foreclosure avoidance rates.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Developed operational workflows for managing default loans, reducing processing time by 43%.
  • Led a cross-functional team through successful foreclosure prevention strategies, reducing write-offs by $15.
  • Worked with internal legal counsel to develop compliance strategies for managing defaulted FHA loans.
  • Created customized repayment plans for 10 borrowers, resulting in a 74% decrease in loan defaults.
  • Facilitated co-borrower repayment escalations, reducing delinquency timelines by 7 days.
  • Utilized advanced analytics tools to predict and pre-empt defaults, reducing default rates by 81% on loans over 12.
  • Coordinated litigation proceedings for 14 non-performing loans, achieving a 79% success rate in out-of-court settlements.
  • Collaborated with third-party vendors to streamline foreclosure services and reduce average resolution time by 9 days.
  • Resolved customer disputes related to escrow fund allocation, reducing complaint instances by 33%.
  • Contributed to company-wide training programs to enhance staff understanding of loan default and foreclosure processes.

Affiliations

  • Certified Mortgage Default Specialist through the standard
  • Member, American Association of Residential Mortgage Regulators (AARMR)
  • Affiliation with National Association of Mortgage Brokers (NAMB)
  • Engagement in Mortgage Servicing & Loss Mitigation Working Group
  • Affiliate, Loss Mitigation Executives Forum
  • Graduate of Advanced Loan Recovery Tactics Certification Program
  • Presented case studies at Loan Servicing Conference, 2019
  • Member, Mortgage Bankers Association (MBA)
  • Member, Institute of Real Estate Management (IREM)
  • Chairperson, Financial Literacy Committee for Default Management, 2021

Certifications

  • Six Sigma Green Belt Certification
  • Certified Loss Mitigation Specialist (CLMS) from the Department of Housing and Urban Development
  • Certified Collections & Recovery Specialist (CCRS) from RMA
  • Certified Regulatory Compliance Manager (CRCM) from the American Bankers Association
  • ServSafe
  • CMP: Certified Mortgage Processor from National Association of Mortgage Processors
  • Certified Mortgage Banker (CMB) from Mortgage Bankers Association (MBA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Loan Workout Specialist (CLWS) from the MBA Education
  • Fraud Prevention Specialist from Lakeside Partners

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