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Skills

  • Effective communication under pressure
  • Compliance with federal and state regulations
  • Product Sales
  • Escrow fund analysis
  • Team building
  • Customer education
  • Invoice generation
  • Foreclosure process management
  • Collapse risk assessment
  • Cross-functional team collaboration

Work Experiences

  • Assisted in loan audits.
  • Provided answers to client questions about credit-related issues and made recommendations to help them improve their credit scores.
  • Assessed borrower hardship applications.
  • Accepted and processed customer payments, which were then applied to outstanding account balances.
  • Approved 51% of requests for loan modifications.
  • Approved 71% within regulatory guidelines.
  • QuickBooks was delivered to customer locations by me.
  • Kept my program knowledge up to date by doing client relations and workflow optimization.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Communicative and team-oriented, with Asana expertise.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Proficient in promoting process by leveraging client relations and quality assurance knowledge.
  • Achieved long-term financial stability for clients.
  • Achieved a reduction in foreclosure processing times of 84%.
  • Strategic thinker with expertise in vendor management.
  • Mortgage Default Specialist with workflow optimization and performance reporting abilities.
  • Achieved an 48% successful resolution rate.
  • Mortgage Default Specialist with a results-driven, action-oriented, and resourceful approach.

Accomplishments

  • Improved alignment between mortgage servicing and collections teams, cutting delinquency handling time by 45%.
  • Implemented risk-based screening processes that reduced the default rate of high-risk loans by 84%.
  • Collaborated with third-party vendors to streamline foreclosure services and reduce average resolution time by 9 days.
  • Investigated and resolved escalated borrower complaints, achieving a 48% reduction in regulatory actions.
  • Utilized program to manage borrower communications, resulting in a 17% increase in customer retention.
  • Reduced foreclosure initiation rate by 24% through timely intervention and alternative resolution strategies.
  • Completed in-depth delinquency investigations that resulted in the adjustment of 44% of eligible borrowers into affordable repayment plans.
  • Developed operational workflows for managing default loans, reducing processing time by 43%.
  • Worked with internal legal counsel to develop compliance strategies for managing defaulted FHA loans.
  • Led negotiations with insurers on claim payouts for foreclosed properties, recovering $8 in unclaimed amounts.

Affiliations

  • Member, Credit Union National Association (CUNA)
  • Participant in Housing Counseling Program, Seattle
  • Completed Federal Housing Administration (FHA) Default Management Training
  • Chairperson, Financial Literacy Committee for Default Management, 2021
  • Initiative leader for borrower education at Lakeside Partners
  • Regular contributor to Default Management Resources Newsletter
  • Active membership in National Association of Asset Recovery Specialists (NAARS)
  • Active affiliation with Commercial Real Estate Finance Council (CREFC)
  • Affiliate, Loss Mitigation Executives Forum
  • Member, Institute of Real Estate Management (IREM)

Certifications

  • Certified Anti-Money Laundering Specialist (CAMS) from ACAMS
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Loan Reviewer and Compliance Certification from Northwind
  • Certified Distressed Property Expert (CDPE) from the Charfen Institute
  • Certified Mortgage Banker (CMB) from Mortgage Bankers Association (MBA)
  • Certified Loan Workout Specialist (CLWS) from the MBA Education
  • Six Sigma Green Belt Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)

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