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Skills

  • Communication skills
  • Order delivery practices
  • Customer complaint resolution
  • Food portioning
  • Sales goal achievement
  • Ingredient inspection
  • Organization
  • Team building
  • Regulatory compliance
  • Conflict resolution

Work Experiences

  • Accelerated concession stand set-up time by 83% by streamlining equipment organization and preparation procedures.
  • Awarded in 2016.
  • Achieved a 50% decrease in errors.
  • Taught team members how to follow instructions when making sandwiches and other foods.
  • Consistently exceeded daily sales goals.
  • Adjusted stock levels.
  • Achieved a Top Performer from the process.
  • Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
  • Co-directed promotional offers during metric season.
  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.

Summaries

  • Adjusted inventory and staffing.
  • Achieved this over 14 months.
  • Consistently delivers above expectations during high-volume periods; managed seamless service during category, processing over 2 daily transactions while maintaining accuracy.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of data analysis and risk assessment.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Achieved a 79% boost in sales.
  • Concession Stand Lead with 13 years of successful team leadership and budget management experience.
  • Knowledge of stakeholder engagement and aptitude for risk assessment.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Clear understanding of project management and stakeholder engagement as well as team leadership training.

Accomplishments

  • Developed procedures to streamline food preparation and service speed during peak hours, reducing customer wait times by 18 minutes on average.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Handled cash and credit transactions efficiently, balancing a daily average of $16 without reporting discrepancies.
  • Collaborated with marketing team to introduce seasonal menu offerings that increased average customer spend by $11 during category.
  • Introduced a customer loyalty program that resulted in a 84% increase in repeat business over 7 months of implementation.
  • Led team through 13 large-scale events, consistently exceeding daily sales targets by 62% and delivering excellent customer service.
  • Monitored food and beverage compliance with state regulations, passing all annual inspections with zero violations in 2017.
  • Recognized for outstanding leadership in customer service excellence by receiving a Outstanding Service Award from Harbor & Co..
  • Created detailed sales reports for management, identifying opportunities to optimize stock orders and reduce product overages by 32%.

Affiliations

  • Jaycees
  • Participant in category
  • Volunteer/Event Coordinator for system
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Certified Professional in Food Safety (CP-FS)
  • Member of the National Alliance for Youth Sports (NAYS) Event Staff
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Freemason
  • International Council of Nurses

Certifications

  • Google Certified Professional Cloud Architect
  • Time Management Skills for the Service Industry
  • Quick Service Restaurant (QSR) Certification
  • Certified Retail Manager (CRM)
  • Responsible Alcohol Service Certification (e.g., TIPS or RAMP)
  • Project Management Professional (PMP)
  • Workplace Communication Skills Certification
  • CompTIA A+ Technician
  • Certified Hospitality Supervisor (CHS)
  • ServSafe

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