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Skills

  • Team Leadership
  • Conflict resolution
  • Staff training and development
  • Food preparation
  • Team building
  • Health and safety compliance
  • First Aid/CPR
  • Menu memorization
  • Cash register error prevention
  • Cleaning and organization

Work Experiences

  • Conducted staff performance reviews aimed at identifying improvement areas, which led to a 43%-point increase in team productivity within 2015.
  • Prepared meats, vegetables, and condiments for service using framework and program kitchen gadgets.
  • Based on customer feedback.
  • Achieved a 44% decrease in returned orders.
  • Consistently exceeded daily sales goals by promoting upselling techniques and highlighted seasonal menu items, increasing average purchase value by $18.
  • Achieved this over 13 months.
  • Used a precise cash register to process 18 customer payments on a daily basis.
  • Achieved a 50% decrease in errors.
  • Assisted guests by greeting them personally and taking their orders.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.

Summaries

  • Achieved this over 14 months.
  • Adept in event-based demand forecasting.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of data analysis and risk assessment.
  • Concession Stand Lead with success in enhancing customer loyalty.
  • Concession Stand Lead with 13 years of successful team leadership and budget management experience.
  • Boosted revenue by $2.
  • Eager to put my strong food handling skills and aptitude for budget management to use.
  • Consistently delivers above expectations during high-volume periods; managed seamless service during category, processing over 2 daily transactions while maintaining accuracy.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Participated in vendor contract negotiations, successfully securing bulk discounts and reducing yearly concession costs by $12.
  • Implemented digital payment options such as Adobe Creative Suite, reducing checkout times and improving overall customer experience.
  • Coordinated promotional events and special offers that drove sales growth of $10 compared to the previous year/season.
  • Achieved Six Sigma in food handling and safety, ensuring compliance with industry regulations and reducing health risks.
  • Worked directly with emergency personnel to maintain safety compliance during large-scale events, leading to a 10% incident-free season.
  • Developed cross-training program to allow staff flexibility between various concession roles, reducing onboarding time by 21%.
  • Maintained product knowledge across 7 menu items, creating a more informed and engaging customer service experience.
  • Trained new hires on customer service standards, food safety protocols, and POS systems, improving service efficiency in 7 weeks.
  • Introduced a customer loyalty program that resulted in a 84% increase in repeat business over 7 months of implementation.
  • Handled cash and credit transactions efficiently, balancing a daily average of $16 without reporting discrepancies.

Affiliations

  • National Federation of Independent Business (NFIB)
  • National Association of Concessionaires (NAC)
  • Association for Supply Chain Management (APICS)
  • Member of International Association of Venue Managers (IAVM)
  • Jaycees
  • State Concession Stand Operator Certification
  • International Council of Nurses
  • Certified in First Aid and CPR through the Red Cross
  • International Association of Administrative Professionals
  • Concessions Management Specialist Certification

Certifications

  • Certified Public Accountant
  • Certified Hospitality Supervisor (CHS)
  • Customer Service Excellence Certification
  • CompTIA Network+
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid, CPR, and AED Certification
  • Workplace Communication Skills Certification
  • Time Management Skills for the Service Industry
  • Certified Food Service Manager (CFM)

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