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Patient Services Assistant resume examples

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Skills

  • Claims analysis
  • Tracheostomy care
  • Patient-focused care
  • Types 4 wpm
  • System updates
  • Healthy meal preparation
  • Personable
  • Disease specialization
  • Client relations strength
  • Diabetes and nutrition education

Work Experiences

  • Recommended a new SAP to customers, which resulted in an increase in add-on business of 18%.
  • Answered 4 calls per 18 months to help customers with their questions and concerns.
  • Designed and maintained computerized record management systems for storing, processing, and generating data and reports.
  • Was involved in the creation of school safety plans that addressed issues such as framework and method.
  • Assisted elderly patients with all daily living tasks in order to improve their quality of life.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Greeted new patients, took care of sign-ins, and directed them to the appropriate locations.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Infection Control and Critical Incidents, Risk Management, and Quality Improvement Plans were all under my watchful eye.
  • Collaborated with a group of registered nurses to ensure the overall health of all patients.

Summaries

  • Nursing professional with 14+ years of experience in system settings working with pediatric patients.
  • Registered Nurse with 18 years of experience in critical care.
  • Committed to providing comprehensive patient education as well as assisting physicians.
  • Dedicated to exceeding sales targets.
  • Billing Supervisor with extensive experience in day-to-day accounts receivable operations, collections, and reporting.
  • Patient Services Assistant who is dedicated to providing high-quality support and ensuring that medical office operations run smoothly.
  • Professionally, she is known for being a strong advocate and communicator.
  • Committed to providing the best possible care for patients and their families.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Recent standards and techniques are well-understood.

Accomplishments

  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Assisted with the creation and refinement of patient confidentiality protocols, ensuring that HIPAA compliance standards were met across the organization.
  • Patient Advocacy: Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Collaboration: Collaborated with physicians to plan and implement patient care.
  • Patient Care: Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Monitored patients' respiration activity, blood pressure and blood glucose levels.
  • Patient Care: Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to metric patients in procedure environment.
  • Patient Transfer: Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
  • Home Aid: Assisted patients with bathing, dressing, daily hygiene care and grooming. Provided patients with transportation to and from doctor appointments.
  • Standard Met and exceeded quotas generating 11+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.

Affiliations

  • American Marketing Association
  • Society of Human Resource Management
  • International Council of Nurses
  • Affiliated with the Clinical Administrative Support Organization (CASO)
  • Affiliated with the American Health Information Management Association (AHIMA)
  • Member of the Medical Group Management Association (MGMA)
  • Voluntary service for patient check-in process improvement at initiative
  • Member of the American Medical Billing Association (AMBA)
  • Volunteer with the American Red Cross supporting patient intake and administrative tasks
  • Rotary International

Certifications

  • Computer Training Certificate
  • Certified Business Analysis Professional (CBAP)
  • Pediatric Nursing Certification Board (PNCB)
  • ANA Certified in Gerontological NP
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Basic Life Support (BLS) Certification – American Heart Association (AHA)
  • Trauma Nurse Core Course (TNCC)
  • Cisco Certified Network Associate (CCNA)
  • Nitrous Oxide Administration Certification

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