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Skills

  • HIPAA compliance
  • Appointment scheduling
  • X-Ray Development
  • Insurance verifying
  • Diabetes and nutrition education
  • Policy and program development
  • Disease specialization
  • Applied behavioral analysis
  • Healthy meal preparation
  • Merchandising

Work Experiences

  • Worked closely with the management team to make necessary improvements and meet the needs of the residents.
  • Assisted elderly patients with all daily living tasks in order to improve their quality of life.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Was thorough and professional in my responses to all customer inquiries.
  • Suture removals for patients of all ages were done expertly by me.
  • Took vital signs of newborns while assisting in the NICU.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Games, crafts, cooking, music, reading, and other activities were used to engage patients.
  • Collaborated with teachers, administrators, and guardians to determine the needs of individual students.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.

Summaries

  • Medical Assistant who can easily adapt to changing environments and demands.
  • 12 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Nursing professional with 14+ years of experience in system settings working with pediatric patients.
  • Patient Services Assistant who is dedicated to providing high-quality support and ensuring that medical office operations run smoothly.
  • Dedicated to exceeding sales targets.
  • Knowledge of how to use Tableau and the ability to triage situations quickly.
  • Expert Billing Supervisor has a track record of running a department efficiently and accurately.
  • With knowledge of SAP use, adept at working closely with midwives and doctors.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • In framework environments, a caring Quality Improvement Coordinator is passionate about maximizing patient care standards.

Accomplishments

  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Nursing Supervision: Supervised ancillary staff of 10 on-call nurses.
  • Documentation: Ensured charting accuracy through precise documentation.
  • Standard Met and exceeded quotas generating 11+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Home Aid: Assisted patients with bathing, dressing, daily hygiene and grooming. Provided patients with transportation to and from medical appointments.
  • Achieved status as one of 11 top sales performers in the region comprised of 18 stores.
  • Reporting: Prepared regular charts on patients' health related history, medication restrictions and allergies.
  • Training: Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
  • Collaboration: Collaborated with physicians to plan and implement patient care.
  • Clinical Skills: Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.

Affiliations

  • Affiliated with the Clinical Administrative Support Organization (CASO)
  • Participated in the Annual Conference of Healthcare Administrative Professionals (CHAP) 2016
  • Member of the American Association of Healthcare Administrative Management (AAHAM)
  • Volunteer with the American Red Cross supporting patient intake and administrative tasks
  • Freemason
  • National Association of Social Workers
  • Affiliated with the Society of Healthcare Consumer Advocacy Professionals (SHCAP)
  • Rotary International
  • Member of the International Association of Administrative Professionals (IAAP) for Healthcare
  • Volunteer work at metric assisting with patient service campaigns

Certifications

  • Certified Public Accountant
  • Pediatric Advanced Life Support (PALS)
  • Current American Academy of Nurse Practitioners (AANP)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Cardiac Life Support (ACLS) Certification initiative
  • Google Certified Professional Cloud Architect
  • Registered Nurse in Georgia, License number 18, 2021
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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