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Skills

  • Patient care and physical therapy
  • Computer literate
  • MS Office Suite
  • Client relationship building
  • Types 8 wpm
  • Hospitality service expertise
  • Consistently meets sales goals
  • Employee relations
  • Merchandising
  • Fluent in Mandarin

Work Experiences

  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.
  • Provided product and service information to customers.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Was in charge of processing payments, checking tickets, and directing guests to appropriate locations.
  • Identified
  • Organized supplies, cleaned areas, and set up event facilities and equipment.
  • Recommendation
  • Consistently outperformed my daily credit card application goals.
  • Incoming guests were greeted, payments were accepted, tickets were reviewed, and guests were directed to facility locations.
  • Attended 3 team meetings to express my concerns and provide constructive feedback to others each month.

Summaries

  • Event Staff is dedicated to exceeding sales targets and cultivating long-term customer relationships.
  • Event Staff is skilled at bending and flexing in response to change.
  • Having an unrivaled commitment to customer service.
  • Calls are successfully converted into new sales.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Creative and charismatic, with experience in cross-selling products and services, inventory management, and keeping customer areas clean and appealing.
  • Event Staff is a friendly Event Staff with excellent sales and marketing skills and a track record of keeping customers satisfied and spending.
  • Motivated individual.
  • Customer Service Representative with a strong desire to improve customer satisfaction and contribute to the company's overall success.
  • Pragmatic

Accomplishments

  • Contributed to event setup and room staging for board meetings and conferences, enhancing audience experience through optimal layouts.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Coordinated with local security teams to improve crowd control methods, ensuring safety for 7 attendees and maintaining compliance with local regulations.
  • Efficiently managed transportation logistics for 7-day convention, reducing transit waiting times by 26%.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monitored and assisted in the setup of sound and lighting systems for live events, reducing setup times by 34% through efficient team coordination.
  • Issued promotional materials and giveaways, contributing to a 39% increase in attendee engagement post-event.
  • Resolved product issue through consumer testing.
  • Directed the breakdown and transport of event equipment, improving transit time efficiency by 65%.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.

Affiliations

  • International Council of Nurses
  • Rotary International
  • Certified Sports Event Executive (CSEE) Scrum Master
  • American Marketing Association
  • Freemason
  • International Association of Exhibition and Events (IAEE)
  • Venue Managers Association (VMA)
  • Event Managers Association (EMPA)
  • Society of Event Organizers and Coordinators
  • Convention Industry Council (CIC)

Certifications

  • Customer Service Professional Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Certified Event Compliance Specialist (CECS)
  • OSHA Safety Certificate for Event Workers
  • ServSafe
  • Event Management Certificate - Lakeside Partners
  • Certified Special Event Professional (CSEP)
  • Audiovisual Technician Certification ServiceNow
  • CompTIA Security+
  • Food Safety Manager Certification - Seattle

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