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Skills

  • User interface understanding
  • Fluency in Portuguese
  • Wound care maintenance
  • Process implementation
  • Pricing tool development
  • Data Management
  • Business operations
  • Product testing
  • Report writing
  • Staff collaboration

Work Experiences

  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
  • Made a proposal
  • Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Had planned ahead.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Made sure that personal and professional documents were filed properly.

Summaries

  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Determined sales and marketing professional with 11 years of experience in method industry.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Assist families and the healthcare team with concerns about health, nutrition, cleanliness, and household activities.
  • Dependable
  • Collaborate with commercial lenders to achieve sales targets.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent interpersonal and communication skills.
  • Fluent in both English and Spanish.

Accomplishments

  • Exceeded KPIs for technical troubleshooting by 79% for 2016, earning recognition for outstanding customer resolution.
  • Utilized live chat analytics and provided data-driven recommendations that led to a 51% increase in customer satisfaction scores over 18 months.
  • Developed detailed troubleshooting guides for initiative, boosting the first-response solution rate by 82%.
  • Identified recurring client issues during live consultations and worked with IT to fix systemic software bugs, decreasing repeated support incidents by 47%.
  • Collaborated with cross-functional teams to implement a client onboarding process that resulted in a 39% increase in client engagement metrics.
  • Decreased support ticket escalation issues by using active listening techniques, achieving a 24% success rate in first-contact resolution.
  • Optimized the live chat team’s performance metrics dashboard, increasing internal tracking accuracy by 18% and giving managers better insights into consultant performance.
  • Successfully contributed to a cross-departmental customer satisfaction initiative, helping improve NPS scores by 45% over 6 months.
  • Increased sales 15% over two years.
  • Developed and rolled out advanced protocol training for live consultants, ensuring faster resolution times and a 29% decrease in time-to-train.

Affiliations

  • Lions Club
  • Society of Human Resource Management
  • Certified Consultant Network
  • Professional Association for Customer Engagement (PACE)
  • Women in Networking (WIN)
  • Customer Success Association (CSA)
  • Toastmasters
  • Customer Service Institute of America (CSIA)
  • Association of Change Management Professionals (ACMP)
  • American Society of Safety Professionals

Certifications

  • Certified Multitasking Professional for Customer Service (CMP-CS) - Brightline
  • Certified Online Helpdesk Agent - Summit Group
  • Multichannel Customer Support Specialist Certification - Summit Group
  • SaaS Customer Support Specialist (SCSS) Certification - Northwind
  • Certified Trainer for Customer Service Professionals - Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Certified Systems Consultant - ServiceNow Implementation
  • CompTIA A+ Technician

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