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Skills

  • Facility maintenance collaboration
  • Open water swimming and rescue
  • Communications
  • Relationship development
  • Process improvement
  • Problem resolution
  • Customer satisfaction analysis
  • Incident report documentation
  • Public safety
  • Data-driven performance improvement

Work Experiences

  • Conducted random pool inspections.
  • Created innovative swim drills.
  • Contributed to a seamless annual health inspection.
  • Achieved a 38% improvement in customer feedback.
  • Contributed to a 4% reduction in recurring accidents.
  • Collaborated with public health officials.
  • Followed all pool policies and procedures, as well as making suggestions to the staff to improve safety awareness.
  • Collaborated with Search Swimmer to reassess swim class curriculum, resulting in a 56% improvement in customer feedback and skill acquisition.
  • Kept track of students' progress and provided constructive feedback on skills that needed to be improved.
  • Taught system users how to behave in the best possible way and how to protect themselves.

Summaries

  • PMP certified
  • Framework and process techniques are second nature to me.
  • Practical Search Swimmer with sharp supervisory and risk assessment skills.
  • Workflow optimization and stakeholder engagement are two of my strongest abilities.
  • Strengths in vendor management and cross-functional collaboration backed up by Miscellaneous training.
  • In stressful situations, he maintains his poise and grounding.
  • Trained in category.
  • Provided helpful advice and instruction to patrons of all ages on how to gain confidence and strength in the water.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Assisted in the redesign of aquatic emergency plans, providing cutting-edge training on managing large-crowd water-related emergencies.
  • Spearheaded a monthly maintenance review of flotation devices and emergency kits, cutting equipment downtime by 20%.
  • Streamlined communication during emergency water searches by introducing radio relay systems, improving coordination across teams from 19% to 73%.
  • Implemented a new schedule for monitoring pool pH levels and chemical balances, reducing facility downtime by 63% over 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved framework which led to metric.
  • Reduced rescue response time by implementing the HubSpot tracking system, cutting average rescue times by 49% across two years.
  • Expedited repairs to malfunctioning pool filtration systems by coordinating directly with technical teams, minimizing shutdown times from 18 hours to 14 hours.
  • Resolved product issue through consumer testing.
  • Organized community outreach programs to spread water safety awareness, successfully increasing community engagement by 37%.

Affiliations

  • National Association of Social Workers
  • American Red Cross Lifeguard Training & Certification
  • Society of Human Resource Management
  • National Recreation and Park Association (NRPA)
  • International Society for Aquatic Medicine (ISAM)
  • Society of Women Engineers
  • USA Swimming Coach Certification
  • American Marketing Association
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Network+
  • Certified Pool Operator (CPO) from Ironclad Systems
  • American Red Cross Basic Water Rescue Certification
  • Advanced Cardiovascular Life Support (ACLS) Certification
  • Swiftwater Rescue Technician (SRT) Certification
  • Emergency First Responder Certification through Lakeside Partners
  • Basic Search and Rescue (SAR) Certification 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)

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