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Skills

  • Order management
  • Appraisal expertise
  • Collaborating with designers
  • Brand management
  • Payment processing
  • 3D design
  • Metric equipment
  • Sales reporting
  • Sales expertise
  • Oral and written communication

Work Experiences

  • Won
  • Answered 14 calls per several months to help customers with their questions and concerns.
  • Formed 16 account teams and coordinated all team activities with the goal of increasing sales by 11% while lowering costs by 13%.
  • Assisted clients in expanding their business opportunities with the help of effective advertising.
  • Invented
  • Worked with wax, metal, clay, and plaster to create models for jewelry runs.
  • Grew my customer base by identifying needs and delivering relevant product solutions that were within budget and on time for my clients.
  • Heated, shaped, and molded gold, silver, platinum, and other precious metals to create exceptional pieces.
  • Created a tool to track and track personal sales opportunities, ongoing deals, and completed contracts.
  • Advised

Summaries

  • Articulate
  • Successfully developed effective sales strategies for long-term account and business growth.
  • Expert in the creation of program pieces.
  • Ready to take on a dynamic new role at Lakeside Partners with 11 years of experience and a forward-thinking mindset.
  • Persuasive communicator and multitasker with a track record of successful planning and relationship-building.
  • Produces one-of-a-kind works as well as mass-production molds.
  • Dedicated professional with 2 years of experience in the program field.
  • Looking for a fast-paced, dynamic position at Lakeside Partners.
  • Focused on customer service
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Resolved product issue through consumer testing.
  • Negotiated and closed a $2 custom jewelry deal within two years, exceeding the client’s expectations and strengthening the brand’s reputation.
  • Exceeded monthly sales targets by an average of 78% for three years, which led to earning Outstanding Service Award.
  • Business Development:: Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in program revenue growth.
  • Training: Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Documented and resolved initiative which led to program.
  • Contributed to a team that saw store-wide revenue growth of 78% after the introduction of an exclusive premium jewelry collection.
  • Earned ITIL, improving the ability to provide an authenticated and insightful consultation on precious gemstones.
  • Mentored a team of 6 jewelry consultants, improving the group’s collective sales performance by 77% over 6 months.
  • Successfully managed relationships with high-profile clients, leading to a 34% higher average purchase price per client.

Affiliations

  • Jewelry Manufacturers and Merchants Association member – networking for supplier relations
  • National Association of Social Workers
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Contributor to Gemological Society’s academic journal 2016
  • Participant, Jewelry Retailers Networking Circle’s 2020 annual event in Atlanta
  • Affiliate of Rapaport Training Services – completed diamond grading seminars in 2015
  • Society of Human Resource Management
  • American Society of Safety Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Luxury Sales Professional Certification - Luxury Institute
  • Certified Public Accountant (CPA)
  • Conflict-Free Diamond Certification - World Diamond Council (WDC)
  • SHRM Certified Professional (SHRM-CP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Pearls Graduate Certification (PG) - Gemological Institute of America (GIA)
  • Ethical Sourcing Certified – Responsible Jewelry Council (RJC)
  • Graduate Gemologist (GG) - Gemological Institute of America (GIA)

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