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Skills

  • Proficiency in Salesforce
  • Scheduling
  • Vendor relationship management
  • Payroll and budgeting
  • Transcription and dictation
  • Social media knowledge
  • Recordkeeping
  • Program files maintenance
  • Sorting and labeling
  • Strong attention to detail

Work Experiences

  • Aided in the planning of the event, including travel and logistical arrangements.
  • Took up to 3 calls per 18 months and quickly redirected them.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Wrote business documents such as procedure, program, and procedure that were clear and professional.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Provided standard software support and training to the entire office, including troubleshooting and optimization.
  • Updated the program's standard information in the tracking system.
  • Improved customer service ratings by 10% by training 15 new employees on proper phone handling techniques.

Summaries

  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Adobe Creative Suite expert with exceptional workflow optimization and typing abilities.
  • Customer service and conflict resolution skills are excellent.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • For initiative, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Exceptional at adhering to strict financial controls and deadlines.

Accomplishments

  • Negotiated contracts with vendors, resulting in a cost reduction of 67% over several months, ensuring alignment with department objectives.
  • Trained new administrative assistants on best practices for vendor communication and collaboration, leading to increased team productivity.
  • Assisted in the reorganization of department budgets, identifying and optimizing spending patterns, leading to a reduction of 3 in overhead costs.
  • Implemented document retention and organization systems, ensuring regulation compliance and ease of access for internal and external audits.
  • Improved communication between vendors and stakeholders by establishing a vendor matrix, increasing project efficiency by 55%.
  • Developed and integrated new document-sharing platforms, improving internal communication by 60%, leading to faster project approvals.
  • Organized meetings and compiled strategic presentations, supporting senior management in achieving framework.
  • Facilitated agreement renewals with third-party vendors, achieving improved service terms and savings of 15 in yearly costs.
  • Authored procedural manuals for administrative processes, increasing department efficiency and standardization by 27%.
  • Directed department team meetings, ensuring all key stakeholders were informed of current project statuses and upcoming deadlines.

Affiliations

  • Association for Office Professionals (IAOP)
  • National Contract Management Association (NCMA)
  • Rotary International
  • Association for Computing Machinery
  • Process Chamber of Commerce
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Association for Financial Professionals (AFP)
  • Womens Professional Network (WPN)
  • National Association of Women Business Owners (NAWBO)

Certifications

  • Certified Resource Planning Professional (CRPP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP) - framework
  • Certified Public Accountant
  • Certified Information Systems Auditor (CISA) - framework
  • Customer Service Excellence Certification - Northwind
  • Certified Financial and Payroll Administrator (CFPA)
  • Professional HR Certification - Human Resources Certification Institute (HRCI)

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