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Skills

  • Client relationship management
  • MS Office
  • Relationship development
  • Electrical engineering
  • Multi-Task Management
  • Client-focused
  • Equipment testing and calibration
  • Process improvement
  • Territory Sales Experience
  • Credit and collections

Work Experiences

  • Achieved 30% more efficient service operation.
  • Created and implemented projects to improve process flow and standardize procedures.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Collaborated with cross-functional teams to drive quality improvements and enhance service delivery, achieving a 42% customer satisfaction rating.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Transported Power BI to the past year customer locations.
  • Achieved Innovation Award for enhancing remote troubleshooting processes, reducing average ticket handling time by 72%.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Actively participated in predictive maintenance programs.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Experience with initiative, method, and procedure projects in particular.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Field Support Engineer is a practical and hands-on Field Support Engineer who excels at interacting with contractors across multiple construction sites.
  • Achieved 76% equipment performance improvement.
  • Customer-focused Sales Representative with 13 years of experience solving problems for clients.
  • Professional with 5 years of progressive experience in the field who is highly organized and detail-oriented.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Certified Field Support Engineer with proficiency in diagnostics, installation, and repair, consistently exceeding client KPIs through high-quality service execution.
  • Design and development of successful metric embedded software applications in the past.

Accomplishments

  • Proposed
  • Consistently met customer SLAs by prioritizing tasks and efficiently allocating resources during high-demand periods.
  • Established
  • Identified
  • Streamlined
  • Solved
  • Resolved product issue through consumer testing.
  • Efficiently managed field support for 10 simultaneous projects, ensuring SLA obligations were consistently met.
  • Recorded
  • Created

Affiliations

  • Information Technology Infrastructure Library (ITIL) National Forum - Advisory board member
  • American Society of Safety Professionals
  • Certified member of the Electronics Technicians Association (ETA)
  • Society of Human Resource Management
  • Jaycees
  • Associate Member with the National Association of Power Engineers (NAPE)
  • American Marketing Association
  • Active chapter leader of the Field Solutions Improvement Group in the Southeast
  • Maintained certification in ITIL Foundation framework for service management since 2017
  • Freemason

Certifications

  • Microsoft Certified: Modern Desktop Administrator Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Wireless Network Professional (CWNP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Wireless Technology Specialist (CWTS)
  • Google Certified Professional Cloud Architect
  • Google Cloud Professional Cloud Architect
  • Project Management Professional (PMP)
  • AWS Certified Solutions Architect – Associate

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