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Skills

  • Sexual assault victim counseling
  • Excel in procedure
  • Operational improvement
  • Process improvement
  • Financial records and processing
  • Budgets
  • Bilingual in Japanese
  • Contract auditing
  • Product testing
  • Project management

Work Experiences

  • Sought advice.
  • Referred clients to services that met their specific needs and determined the best options based on their needs and location.
  • Kept my Licensed Case Manager Certification up to date in accordance with the State of initiative legal requirements.
  • Identified community resources, such as process and category community resources, to assist clients.
  • Kept track of everything.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Recommendation
  • Helped clients get access to services and benefits by providing education and information about community resources, and I was able to help 10 clients get the help they needed.
  • Invented
  • Evaluated programs offered by Lakeside Partners and outside agencies in order to ensure the formation of high-quality care teams.

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Ambitious
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Social Services Case Manager with 5 years of successful cross-functional collaboration and vendor management experience.
  • Clients and services provided by government and nonprofit agencies are well-connected.
  • Social Services Case Manager is articulate and driven to succeed.
  • Focused on customer service
  • Skills in cross-functional collaboration and data analysis are available.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Professional who works as part of a team to improve the lives of clients by providing effective solutions.

Accomplishments

  • Achieved Outstanding Service Award for excellence in delivering case management services, recognized for reducing recidivism by 62% in several months.
  • Increased sales 7% over one year.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Won
  • Established
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Solved
  • Design: Responsible for creative design for prominent category.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Monitored

Affiliations

  • Society of Human Resource Management
  • Toastmasters
  • National Alliance on Mental Illness (NAMI)
  • Association for Supply Chain Management (APICS)
  • National Child Care Association (NCCA)
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Clinical Social Work Association (CSWA)
  • Case Management Society of America (CMSA)
  • American Society of Safety Professionals

Certifications

  • Medicaid and Medicare Accreditation (CMS Certification) - Centers for Medicare & Medicaid Services
  • Trauma-Informed Care Certification Meridian
  • Certified Protection Officer (CPO)
  • Certified Family Life Educator (CFLE) - program
  • Apple Certified Associate (ACA)
  • Certified in Human Trafficking Prevention and Awareness - Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Certification in Child and Adolescent Needs and Strengths (CANS) - Northwind
  • Certification in Crisis Intervention and Prevention - Crisis Prevention Institute
  • Diploma in Refugee and Immigrant Support Services - Meridian

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