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Skills

  • Service agreements
  • Account management
  • Framework marketing
  • Retention strategies
  • Mentoring new hires
  • Market trend analysis
  • HubSpot expertise
  • Scheduling understanding
  • Staff development
  • Objection handling

Work Experiences

  • Actively participated in weekly sales strategy meetings, sharing insights that helped the team surpass company goals by over 47%.
  • Increased the team's revenue by over $13 in sales.
  • Achieved a 25% increase in HubSpot sales by analyzing customer purchasing patterns and tailoring recommendations based on data.
  • Implemented successful sales techniques and increased annuity sales to $9 in several months.
  • Achieved a 40% decrease in customer churn.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Implemented effective sales techniques and increased product sales to over $17 in one year.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Achieved a 25% increase in ServiceNow sales.
  • Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.

Summaries

  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Within Customer Service, senior Customer Service Sales Representative and outstanding performer in performance reporting and risk assessment.
  • A forward-thinking approach to sales, utilizing cold calling, outbound sales efforts, and lead qualification skills to maintain a strong, consistent sales pipeline.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Resolved
  • Collaborated with team of 6 in the development of process.
  • Streamlined
  • Ensured
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Built and maintained relationships with 3 high-value customers, accounting for 70% of total business revenue.
  • Achieved Employee of the Month designation for surpassing performance benchmarks in complaint resolution and sales targets.
  • Won
  • Monitored
  • Collaborated with the IT team to integrate Microsoft Excel, improving order processing time and reducing error rates by 21%.

Affiliations

  • International Council of Nurses
  • Sales Enablement Society (SES)
  • Client Outreach and Engagement Professionals (COE)
  • Society of Sales Engineers (SSE)
  • Association for Computing Machinery
  • International Customer Management Institute (ICMI)
  • Business Networking International (BNI)
  • Lions Club
  • Sales Leadership Council (SLC)
  • Customer Relationship Management Association (CRMA)

Certifications

  • Google Analytics Certification - Google
  • Salesforce Certified Sales Cloud Consultant - process
  • Certified Sales Coach (CSC) - Beacon Labs
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Certificate in Sales Performance Management - Beacon Labs
  • Project Management Professional (PMP)
  • Certificate in Digital Customer Service - Vantage
  • Certified Inside Sales Professional (CISP) - Beacon Labs
  • Certified Protection Officer (CPO)

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