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Customer Service Sales Representative resume examples

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Skills

  • Process implementation
  • Service agreements
  • Interpersonal and written communication
  • Shipping coordination
  • Strong verbal communication
  • HubSpot expertise
  • Account development
  • Client relationship management
  • Public speaking
  • Complaint resolution

Work Experiences

  • Used Asana to keep track of important account and sales information in the company database.
  • Managed Tableau inventory to improve sales pitches and closed more than 2 sales in one year.
  • Created and used process reports to assist leadership in making key decisions and exceeding operational goals.
  • Achieved a 25% increase in ServiceNow sales.
  • Achieved results across Austin territories.
  • Met with current and potential customers to assess their needs and make recommendations for the best Jira solutions.
  • Achieved this in a single quarter.
  • Closed over $12 in sales, which included preparing contracts and processing order forms each two years.
  • Acquired 6 new customers, resulting in 10% revenue for the team.
  • Achieved results over a 6-month period.

Summaries

  • Customer Service Sales Representative with 14 years of successful process improvement and workflow optimization experience.
  • Clear understanding of process improvement and risk assessment as well as performance reporting training.
  • Method are well-understood.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Schedule flexibility and the ability to travel up to 15% of the time.
  • Oversee process territories, ensuring that they have well-coordinated and forward-thinking approaches to attracting new customers and capitalizing on new opportunities.
  • High-achieving Customer Service Sales Representative with a proven track record in sales and extensive Customer Service knowledge.
  • Sales leader who is upbeat, energetic, and entrepreneurial.
  • Professional with cross-functional collaboration and budget management expertise who is organized and resourceful.

Accomplishments

  • Prepared
  • Collaborated with team of 6 in the development of process.
  • Trained
  • Streamlined
  • Reduced
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Monitored
  • Proposed
  • Developed
  • Increased

Affiliations

  • Lions Club
  • Association for Talent Development (ATD)
  • American Marketing Association
  • Business Networking International (BNI)
  • International Association of Administrative Professionals
  • International Customer Management Institute (ICMI)
  • American Marketing Association (AMA)
  • American Medical Informatics Association
  • American Association of Inside Sales Professionals (AA-ISP)
  • Institute of Customer Service (ICS)

Certifications

  • Certified Customer Service Manager (CCSM) - Meridian
  • Certificate in Digital Customer Service - Vantage
  • Microsoft Office Specialist (MOS) - HubSpot
  • Strategic Selling with Perspective Certification - metric
  • Certified Sales Professional (CSP) - standard
  • Sales Territory Management Specialist Certification - Vantage
  • Professional Certified Marketer (PCM) – Sales Management - program
  • Certified Customer Success Manager (CCSM) Level 1 – SuccessHACKER
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Competitive Selling Tactics Certification - Cedar Works

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