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Skills

  • Root cause analysis
  • Operational improvement
  • Preventative maintenance scheduling
  • Strong communication skills
  • Communications
  • Problem resolution
  • Cross-functional collaboration with engineering teams
  • Budgets
  • Specification optimization
  • Team building

Work Experiences

  • Determined the most appropriate materials to use in the creation of patient prosthetic limbs based on a careful review of order specifications and patient medical histories.
  • Achieved a 21% faster completion of quality assurance checks.
  • Certified and tested 12 new medical devices per month, ensuring compliance with Scrum Master standards.
  • Authored technical manuals and service bulletins for new equipment, ensuring ease of use and reducing training time by 32%.
  • Collaborated with product development teams.
  • Boosted data accuracy by 21%.
  • Addressed recurring malfunctions.
  • Achieved Outstanding Service Award.
  • Looked for industry trends on social media and through online sources.
  • Assisted in the installation of advanced system equipment.

Summaries

  • Achieved cost reductions.
  • Within Miscellaneous, senior Medical Device Technician and outstanding performer in quality assurance and client relations.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Professional process with a successful background in high-volume environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 78% reduction in device downtime.
  • Employee with extensive experience fabricating casts by meticulously following measurements and mold specifications.
  • Achieved repeat business.
  • Completed the project under budget by $16.
  • Achieved a 16% increase in operational uptime.

Accomplishments

  • Contributed to regulatory compliance by ensuring all medical devices adhered to FDA and ISO standards, reducing non-compliance penalties by 37%.
  • Resolved complex client inquiries on device installations, increasing first-call resolution rates by 63% and winning client loyalty.
  • Reduced warranty claims by 50% through rigorous pre-installation testing and customer education on maintenance best practices.
  • Documented and resolved category which led to method.
  • Enhanced clinician efficiency by providing on-site device training, leading to 66% decrease in user errors and 56% quicker operation time.
  • Authored and maintained comprehensive technical documentation for initiative, ensuring technicians followed precise protocols for repairs and maintenance.
  • Managed the lifecycle of standard, ensuring compliance with Lean through routine checks, saving the facility 7 in potential fines.
  • Prepared devices for Seattle-based hospital environment needs, reducing install time by 71% and ensuring compliance with local regulations.
  • Successfully converted 38% of service calls into service contract renewals by demonstrating value through reliable and expert support.
  • Collaborated with cross-functional teams to redesign testing protocols, resulting in a 42% faster approval cycle for new medical devices.

Affiliations

  • Association of Information Technology Professionals
  • European Union Medical Device Coordination Group (MDCG)
  • Toastmasters
  • Society of Manufacturing Engineers (SME) – Medical Device Chapter
  • National Association for Biomedical Research (NABR)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • International Association for Medical Equipment Suppliers (IAMES)
  • International Federation for Medical and Biological Engineering (IFMBE)
  • American Medical Informatics Association

Certifications

  • CompTIA Security+
  • CompTIA Network+ Certification
  • Project Management Professional (PMP)
  • Certified Information Systems Security Professional (CISSP) for Healthcare
  • Certified Sterilization Maintenance Technician (CSMT)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Certified in Cybersecurity for Connected Medical Devices
  • Certified Public Accountant (CPA)
  • ISO 14971 Risk Management for Medical Devices Certification

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